Helpful contact information for car insurance

Help for existing customers

Your Insurance Account is the quick and convenient way to manage your car insurance policy online. Register now for access to your policy wherever and whenever suits you best.

Quick answers on Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.


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Contact us by phone

Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.

Contact Details
How can we help?Contact details
For queries and changes to your policy or any additional cover0345 246 2895*
For queries and changes to your policy or any additional cover – using a Textphone (minicom)18001 0345 246 2895*
Get a quoteYou can also get a quote online0345 366 8631*
Making a claimVisit our claims page for more information  
Key Cover claims0345 366 0228*
Breakdown assistance0800 003 001
Calling from a mobile phone0113 209 3098
ComplaintsMore on car insurance complaints  
For queries about your Tesco Bank Box Insurance policyMore helpful contact information and FAQs for box insurance0330 022 2202

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Existing car insurance customer?

More help and useful information is available on our existing customer page, including copies of your policy documents.

Tell us when you're due for renewal

Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

Find out more on our Renewals website.

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.