Helpful contact information for car insurance
If you are an existing customer, did you know you can manage your Car insurance policy online using Your Insurance Account? Register now for access to your policy wherever and whenever suits you best.
If you’ve received your car insurance renewal invite but don’t want to renew, please download and complete the form below and email it to lapsemyrenewal@tescobank.com
We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.
If you do need to make a change or would like to discuss your renewal, please contact us.
Quick answers to common questions
Getting set up
Just insured your vehicle? Here's what you might need to get started.
Is this your best price?
Excess types explained
How does protected No Claims Discount work?
How do I view my documents?
Can other people drive my vehicle?
Managing your policy
Some of our commonly asked questions about Car Insurance.
How do I change my car?
How do I change my address?
What is Your Insurance Account?
Am I insured to drive other vehicles?
How do I add another driver to my policy?
Something's not right
Not sure about something on your policy? We're here to help.
How do I cancel my policy?
What to do if you miss a payment
Where can I find proof of my No Claims?
What is acceptable proof of No Claims Discount?
Why do you need my phone number to register online?
Get in touch on social media
Contact Details
See our latest updates and get in touch with your questions, feedback and suggestions
How can we help?
We can assist with a variety of queries, including:
- Stop an automatic renewal
- Help registering for Your Insurance Account
- No Claims Discount
- How to make changes
- Direct debit and payment queries
Contact us by phone
In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.
All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.
| How can we help? | Contact details |
|---|---|
| For queries and changes to your policy or any additional cover | 0345 246 2895* |
| For queries and changes to your policy or any additional cover – using a Textphone (minicom) | 18001 0345 246 2895* |
| Get a quoteYou can also get a quote online | 0345 366 8631* |
| Making a claimVisit our claims page for more information | |
| Key Cover claims | 0345 366 0228* |
| Breakdown assistance | 0800 003 001 |
| Calling from a mobile phone | 0113 209 3098 |
| ComplaintsMore on complaints | |
| For queries about your Tesco Bank Box Insurance policyMore helpful contact information and FAQs for box insurance | 0330 022 2202 |
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Existing car insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you're due for renewal
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
Find out more on our Renewals website.
Important information
Social media
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.