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Helpful contact information for car insurance

Your Insurance Account

If you are an existing customer, did you know you can manage your Car insurance policy online using Your Insurance Account? Register now for access to your policy wherever and whenever suits you best.

    Quick answers to common questions

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    Getting set up

    Just insured your vehicle? Here's what you might need to get started.

    Is this your best price? Excess types explained How does protected No Claims Discount work? How do I view my documents? Can other people drive my vehicle?
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    Managing your policy

    Some of our commonly asked questions about Car Insurance.

    How do I change my car? How do I change my address? What is Your Insurance Account? Am I insured to drive other vehicles? How do I add another driver to my policy?
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    Something's not right

    Not sure about something on your policy? We're here to help.

    How do I cancel my policy? What to do if you miss a payment Where can I find proof of my No Claims? What is acceptable proof of No Claims Discount? Why do you need my phone number to register online?
    See all our FAQs

    Get in touch on social media

    How can we help?

    We can assist with a variety of queries, including:

    • Stop an automatic renewal
    • Help registering for Your Insurance Account
    • No Claims Discount
    • How to make changes
    • Direct debit and payment queries

    Contact Details

    See our latest updates and get in touch with your questions, feedback and suggestions

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      Contact us by phone

      Sorry, we may take a bit longer to answer your call as our customer service centre has been impacted by reduced staffing as a result of COVID 19.

      You can easily manage your policy, make changes, view documents and accept or review your annual renewal through Your Insurance Account. Simply log in or register to get started.

      You can find our latest contact centre opening times in our Community.

      Contact us by phone

      How can we help?

      Contact details

      For queries and changes to your policy or any additional cover

        0345 246 2895*

          For queries and changes to your policy or any additional cover - using a Textphone (minicom)

            18001 0345 246 2895*

              Get a quote

                0345 366 8631*

                  Making a claim

                      Key Cover claims

                        0345 366 0228*

                          Breakdown assistance

                            0800 003 001

                              Calling from a mobile phone

                                0113 209 3098

                                  Complaints

                                      For queries about your Tesco Bank Box Insurance policy

                                        0330 022 2202

                                          Calls may be recorded.

                                          *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                          Existing car insurance customer?

                                          More help and useful information is available on our existing customer page, including copies of your policy documents.

                                          Go to Customer Help

                                          Tell us when you're due for renewal

                                          Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

                                          Find out more on our Renewals website.

                                            Register your renewal
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