Complaints about your car insurance

We hope you are happy with your Tesco Bank Car Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out

Complaints about our service

Talk to us

If you're unhappy with the service you received when you took out your policy or made a payment, call us on 0345 366 1309*, or 0113 820 9992 if calling from a mobile.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

    Write to us

    Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, P.O. Box 277, Newcastle Upon Tyne, NE12 2BU

    Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this on our complaints page.

      Complaints about a claim

      To make a complaint about your claim, please contact the underwriter of your policy or optional extra direct to make sure it's dealt with as quickly as possible. You'll find the underwriter for your policy and policy number on your policy schedule.

      Policy underwriter

      Policy underwriter

      Underwriter

      Contact number

      Write to us

      Tesco Underwriting Ltd

        Tesco Bank, PO Box 591, Eastleigh, SO50 0HH

          Allianz Insurance plc

            Complaints Department, Allianz Insurance, 500 Avebury Boulevard, Milton Keynes

              Aviva plc

                Tesco Bank Insurance, PO Box 224, Manchester, M32 2AE

                  AXA UK plc

                    AXA Insurance Customer Relations Team, St Philips Point, Birmingham, B2 5AF

                      Chaucer Insurance plc

                        The Underwriter, Chaucer Insurance, Prospect House, Chaucer Business Park, Thanet Way, Whitstable, CT5 3FD

                          Covea Insurance plc

                            Halifax House, Ferguson Street, Halifax, HX1 2PZ

                              Sabre Insurance Company Ltd

                                Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY

                                  Zenith Insurance plc

                                    Zenith Customer Relations, Zenith Insurance Management UK Limited, PO Box 730, Chesterfield, S40 9LL

                                      Optional extras underwriter

                                      Optional extras underwriter

                                      Underwriter

                                      Contact number

                                      Write to us

                                      Motor Legal Protection (Tesco Legal Guard)

                                        Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU

                                          Tesco Glass Line

                                            Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU

                                              RAC Breakdown Cover

                                                For Breakdown Cover call 0800 015 6836 or Euro Plus Cover call 0800 015 6837

                                                  Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN

                                                    Key Cover

                                                      Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST

                                                        Upgraded Courtesy Car Cover

                                                          Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

                                                            Driver Injury Cover

                                                              Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

                                                                Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

                                                                *This number may be included as part of any inclusive call minutes provided by your phone operator.