At Tesco Bank, we want you to have the best experience when using our Mobile App. To achieve this, we actively support a range of operating systems, ensuring you can access our services from your mobile device.
Your 'operating system' (or 'OS') is the software that runs on your phone or tablet. We support both iOS and Android operating systems, with dedicated apps for each.
We carefully select the OS versions we support based on:
New versions of iOS and Android are released annually. Our app runs best on the latest OS versions, and we want you to enjoy the optimal experience. Currently, we support:
When iOS 19 and Android 16 are released in 2025, we will stop supporting iOS 15 and Android 9.
If we stop supporting an OS version, you will no longer receive the latest app updates, which means missing out on the best experience.
After support ends, the app will stop working on devices running the unsupported OS version. If this affects you, you have four options:
1. Upgrade your OS version: If possible, update your device to a supported OS version.
2. Change your device: Use another device that meets our OS requirements.
3. Manage your account by telephone: Call us to manage your account. The correct phone numbers are listed on our contact us pages.
4. Close your account: If you cannot access your account on any supported device, you may choose to close your account.
We may also prompt you in the app if an OS upgrade is available.
For any assistance, please contact our customer support team. We're here to help you have the best experience with Tesco Bank.
If you have forgotten your password or passcode you can reset this using our Mobile Banking App. Simply open our app and select the Forgotten Password or Forgotten Passcode link and we'll take you through some steps to get the password reset.
To be able to reset these, you will need to make sure you have the correct mobile number on file so we can send a One Time Access Code. To be able to reset the password, you will need to make sure you know your 6 digit security number.
If you need to update your mobile number, please call us on 0345 300 3511*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
If you've got a new phone, it's easy to register the Tesco Bank App to your device using the New Device Transfer feature. To do this you'll need your old phone, your new phone, and your Online Banking password.
Follow these steps below:
You can now start using the Tesco Bank App on your new phone. On your old phone you should reset the App through the Settings menu or delete it completely from your device.
If you no longer have your old phone, to log in on the app on a new device you will need to know your Username, 6 digit security number and password, if you have forgotten any of these you can either reset them on a recognised device or call us on 0345 300 3511*. If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Open content: If you have an eligible device, you can log in to the app using Touch ID or Face ID for iPhones and Fingerprint for Android phones. You can set these options up in the settings menu of our app or during registration.
If you do not have a Touch ID/Fingerprint or Face ID eligible device then you are given an option to setup a Passcode. This is a five digit number alternative to your Security Number and Password, allowing you to log in faster.
If you do not setup a Passcode you'll be asked for your Online Banking Password and two digits from your Security Number when you log in.
You should be able to access the app if you're abroad, but please remember that the app needs an internet connection and data roaming charges can be expensive.
Please check with your data provider before you travel, or alternatively use a Wi-Fi connection.
We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank. You can find more information More information can be found on our how we protect you page.
There are different ways for you to log in to your Mobile Banking App and you should take the following steps to protect your app for each.
If you have a supported device, you can log in to the app using Fingerprint or Touch ID. Your passcode or password will be required to enable Fingerprint or Touch ID. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security you can visit the Apple support page.
Additionally, if you have a supported device, you can use Apple’s Face ID to log in and authenticate transactions with our app. Similar to Touch ID, you will need your passcode or password to enable Face ID. For more detail on Face ID you can visit the Apple support page.
If you choose to use a passcode to log in to the app, it’s important to select one that would be hard for a fraudster to guess, is different from your other passcodes and PINs, and that you keep it secret.
To find out more about the steps you can take to keep yourself safe in the app and also online visit tescobank.com/security.
Have a question or need help with our Mobile App? Our friendly, UK-based customer service team is here to help.
