Helpful information on our personal current accounts

The Financial Conduct Authority requires us to publish the following information about our personal current accounts.

How and when you can contact us to ask about the following things:

Current Account Help Availability table
24 hour help? Telephone Internet banking Mobile banking
Contact details 0345 8353353 Find out more about online banking Find out more about mobile banking
Checking the balance and accessing a transaction history Monday to Sunday, 24 hours Not possible Not possible
Sending money within the UK, including setting up a Standing Order Monday to Sunday, 24 hours Not possible Not possible
Sending money outside the UK Monday to Sunday, 24 hours Not possible Not possible
Paying in a cheque Monday to Sunday, 24 hours Not possible Not possible
Cancelling a cheque Monday to Sunday, 24 hours Not possible Not possible
Cash withdrawal in a foreign currency outside the UK Monday to Sunday, 24 hours Not possible Not possible
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds Monday to Sunday, 24 hours Not possible Not possible
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number Monday to Sunday, 24 hours Not possible Not possible
Third party access to an account, for example under a power of attorney Monday to Sunday, 24 hours Not possible Not possible
Problems using internet banking or mobile banking Monday to Sunday, 24 hours Not possible Not possible
Reporting a suspected fraudulent incident or transaction Monday to Sunday, 24 hours Not possible Not possible
Progress following an account suspension or card cancellation e.g following a fraud incident Monday to Sunday, 24 hours Not possible Not possible

Note: This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.

Managing your account is quick and easy. You can find answers to the most commonly asked questions in the table below.

It is not possible to speak directly with a member of staff (e.g. via webchat) through our Internet and Mobile Banking services, which is therefore why 'Not possible' is displayed for Internet Banking and Mobile Banking on the table above. You can however carry out many of these transactions through our Internet and Mobile Banking services.

How and when you can use your bank account to do the following things:

Current Account Availability table
Telephone banking Internet banking Mobile banking
Checking the balance Monday to Sunday, 24 hours Monday to Sunday, 24 hours Monday to Sunday, 24 hours
Accessing a transaction history Monday to Sunday, 24 hours Monday to Sunday, 24 hours Monday to Sunday, 24 hours
Setting up a standing order Monday to Sunday, 24 hours Monday to Sunday, 24 hours Not possible
Sending money within the UK Monday to Sunday, 24 hours Monday to Sunday, 24 hours Monday to Sunday, 24 hours
Sending money outside the UK Monday to Sunday, 24 hours Monday to Sunday, 24 hours Not possible
Paying in a cheque Not possible Not possible Not possible
Cancelling a cheque Monday to Sunday, 24 hours Not possible Not possible

Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.

Managing your account is quick and easy. You can find answers to the most commonly asked questions in the table below.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

Current Account Incident table
In the 3 months between 1st April 2020 and 30th June 2020 In the 12 months between 1st July 2019 and 30th June 2020
Total number of incidents reported 0 4
Incidents affecting telephone banking 0 2
Incidents affecting mobile banking 0 4
Incidents affecting internet banking 0 4

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data

The most recent summary is available at

www.tescobank.com/help/complaints/reporting-data/

The Financial Ombudsman Service publishes its complaints data every six months.

You can see their complaints data about us at

www.ombudsman-complaints-data.org.uk.

Opening a current account with us

Sorry, we’re no longer accepting new current account applications.
Keep an eye out for our exciting new plans, helping Tesco shoppers to manage their money a little better every day.
Existing customer? You can continue to use your account as normal.

Replacing a debit card

How quickly do we replace debit cards which have been lost, stolen or stopped?

We replace debit cards:

  • the same day for 0% of customers
  • on average, in 7 days; and
  • within 7 days for 99% of customers

What is the interest rate being charged on our products?

What is the interest rate being charged on our products? table
Product Annual interest rates payable for arranged overdrafts on 30 June 2020 Annual interest rates payable for unarranged overdrafts on 30 June 2020 Refused payment fee on 30 June 2020
Current Account 18.90% (variable) 18.90% (variable) £5

How do our overdrafts compare?

A good way to compare the cost of our overdraft with other overdrafts or other ways of borrowing is to look at the APR. The APR shows the cost of borrowing over a year.


Information about overdraft pricing in the period between 6 April 2020 and 30 June 2020

Information about overdraft pricing in the period between 6 April 2020 and 30 June 2020 table
Product Advertised APR during the period
Current Account 18.90% (variable)

To visit our information about support we offer to customers please go to - current account support information

The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found at: www.tescobank.com/current-accounts/service-quality-indicators/