Supporting the needs of all our customers
If you have a current account with us, this table shows the key ways of supporting you when you needs us.
| How we can help you if you are experiencing money worries | ||
|---|---|---|
| Dealing with the unexpected | We offer specific financial planning guidance and budgeting tools to help you deal with the unexpected. | Find out more on financial planning guidance |
| We offer text and email alerts to help you keep track of your balance, including paid and unpaid transactions, helping you plan for the unexpected. | Find out more on managing alerts | |
| Access to a free financial planning tool provided by The Money Advice Service. | Find out more on Money Advice Service financial planning | |
| Additional help and support | Specialist help and support if you are in debt or facing money/financial difficulties. | Find out more on financial difficulty |
| Free specialist and tailored debt advice from StepChange. | Find out more on StepChange | |
| How we can help you deal with a major life event | ||
|---|---|---|
| Contacting us | There are many ways that you can get in touch with one of the team at Tesco Bank. Please visit our help page to decide which one suits you best. | Find out more about contacting us |
| Specialist support | At Tesco Bank we appreciate that customer's circumstances can change, often at short notice, as a result of a major life event but don’t worry, we have colleagues on hand to provide help and support. | 0345 301 4971* (Lines are open Mon-Thur 8am-9pm, Fri 8am-8pm and Sat 8am-5pm). |
| Textphone (minicom) 0345 366 6471* (Lines are open 24 hours a day, seven days a week). | ||
| *These numbers may be included as part of any inclusive call minutes provided by your phone operator. | ||
| Bereavement | At Tesco Bank we recognise how difficult it is to lose a loved one. To help you navigate through this difficult time we have a dedicated bereavement team in place who are contactable by phone, to support you. | 0345 071 6153 (Lines are open Monday to Friday 8am to 5pm). If you need to contact us outside of these hours, our Customer Service teams are available 24 hours a day on 0345 835 3353. These numbers may be included as part of any inclusive call minutes provided by your phone operator.* |
| Other life events | We offer specific everyday money tools from banking to budgeting tools to help you deal with other life events. | Find out more on financial guides and tools |
| How we can help you manage your day-to-day money better | ||
|---|---|---|
| Helping you understand your money | A Mobile App that provides quick and easy access to your transaction history and current balance, helping you to understand your money more easily. | Find out more on our Mobile App |
| An Online Banking service, which provides clear visibility of your transaction history and current balance, helping you to understand your money more easily. | Find out more on Online Banking | |
| Helping you develop your financial skills | We offer specific financial planning guidance and budgeting tools to help you develop your financial skills. | Find out more on financial planning guidance |
| We offer text and email alerts to help you keep track of your balance, including paid and unpaid transactions, helping you avoid any unnecessary charges. | Find out more on managing alerts | |
| Support you may find useful if you have a disability or a physical or mental health condition | ||
|---|---|---|
| Accessing cash | All newly-installed Tesco Bank ATMs and the majority of our existing ATMs conform to minimum recommended height standards to ensure their ease of access for all customers including wheelchair users. | |
| You can deposit and withdraw funds in selected Tesco stores. | Find out more on deposits and withdrawals | |
| Using your account | For help using your account including specific support for customers who are partially sighted or hearing impaired please visit our contact us page. | Find out more on contacting us |
| For help using your account through Mobile Banking please visit our help page. | Find out more on our Mobile App | |
| For help using your account through Online Banking please visit our help page. | Find out more on Online Banking | |
| Accessing information | For help accessing information in braille, large print and or audio format please visit our help page. | Find out more about accessing information in braille, large print and audio |
| Allowing someone else to help you use your account | Power of Attorney. | Find out more on power of attorney |
| We will speak with another person on your behalf at your request, providing you are present at the time of the call and that you are able to pass all appropriate security checks. | ||
| Ways to interact with us | You can find out ways to speak to one of our colleagues on the telephone by visiting our contact us page. | Find out more on contacting us |
| You can find out ways to get in touch with us through social media by visiting our social media help page. | Find out more on social media | |
*Similar support is also available across our other products.
To visit our information about current account services please go to - current account service information
Got a question?
You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.
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