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Current Account closure – additional information

After a careful review of our products, we made the decision to close all our current accounts on 30 November 2021.

To help support you following the closure of your account, here’s further information that you may find useful.

    General help and support

    I can’t access the money I had in my account

    We’ll post a cheque for your remaining balance by 17 December 2021. If you need your money sooner, please contact us on 0345 835 3353*

    *This number may be included as part of any inclusive call minutes provided by your phone operator.

      Will I receive a closing statement?

      We’ll post you a final monthly statement - showing your closing balance - within a few days of your account closing.

        I can’t access my online statements

        As your account is closed you can no longer view or download your statements in Online Banking or our Mobile App. But we’ll send you a letter to show you how to access a record of your transaction history over the last 5 years shortly after closing your account.

          Need more help?

          Help is on hand 24/7 to help you with any queries.

            Transaction history

            What is my 5 year transaction history?

            Your 5 year transaction history is a document that shows every payment in or out of your current account over the last 5 years and looks similar to your monthly statements. If you’ve made a lot of transactions over this time period, this is likely to be a large document.

              How do I access my 5 year transaction history?

              You’ll receive instructions from us shortly after your account is closed on how you can access your 5 year transaction history through our secure online portal. This letter will include a URL you can type into your browser or a QR code you can scan to access the secure online portal.

                I didn’t ask for my 5 year transaction history, why have you sent me these letters?

                Banking rules require us to give you a copy of your last 5 years of transactions when we close your account. The letters we have sent you give you the option to log in to our secure online portal to access this. However, if you don’t need your 5 year transaction history, that’s ok you don’t need to do anything.

                  I don’t need my 5 year transaction history now but may need it in the future, can I get it later?

                  Our secure online portal is open until 25 February 2022. After this date you’ll no longer be able to access the portal to download a digital copy of your 5 year transaction history. If you think you may need it for a later date then please access the portal now to download and save a copy for your records. However, you’re entitled to receive your 5 year transaction history for up to 5 years after your account is closed. So if you find you need it in the future, please contact us for a paper copy during this period.

                    If I don’t have a smart phone/laptop/tablet/PC, can I get a paper copy of my 5 year transaction history?

                    Yes, if you can’t access our secure online portal we can send you a paper copy in the post. You can request this by getting in touch with us.

                      My account was in joint names but only one of us have received log in details, is this right?

                      If your current account was a joint account and both of you live at the same address, only one account holder will receive log in details for the online portal to access the 5 year transaction history for the account. However, the statement itself will be addressed to both account holders.

                        What happens if I had 2 current accounts?

                        If you had 2 current accounts, the letters you will receive will include separate log in credentials for each of your accounts. You’ll need to access each account in turn to view and download each statement. The last 3 digits of the corresponding account number will be noted next to each user ID and PIN number to make things easier for you.

                          Where can I get my account number?

                          You’ll need your account number to access the secure online portal. This is your 8-digit current account number, which you’ll find on your card, on previous statements or on your closing statement.

                            Where do I find my user ID?

                            Your unique user ID is included on Letter 1 we’re sending in the post. This ID is case sensitive.

                              Where do I find my PIN number?

                              Your unique PIN number is included on Letter 2 we’re sending in the post.

                                I have been locked out of the secure online portal, what do I do now?

                                If you input your log in credentials incorrectly 3 times, you’ll be locked out of the secure online portal. If this happens, we’ll know you’ve been locked out and will automatically send you a copy of your 5 year transaction history in the post.

                                  Once logged in to the secure online portal, how do I see my 5 year transaction history?

                                  Once you’re logged in, click 'View & Download'. Your 5 year transaction history will load in a new browser window as a PDF document. Then you can download and save a copy to your preferred location for your records.

                                    Can I access the secure online portal more than once?

                                    Yes, you can access the portal as many times as you like up until it closes on the 25 February 2022.

                                      Need more help?

                                      Help is on hand 24/7 to help you with any queries.

                                        Could one of our other products work for you?

                                        Clubcard

                                        Clubcard Pay+

                                        The new way to pay, save and pick up extra points. Available to Tesco Clubcard members aged 18 or over. UK residents only. Subject to status.

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                                        Savings accounts

                                        Need a new place for your rainy day fund? You could move your money to one of our Savings accounts.

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                                        Credit cards

                                        Manage your money better and collect Clubcard points with a card that works for you.

                                        Available to UK residents, 18+ only. Subject to status.

                                        21.9% APR representative (variable).