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Current Account closure - helpful tips

After a careful review of our products, we’ve made the decision to close all our Current Accounts.

Our Current Accounts will close on 30 November 2021, but you can continue to use your account as normal until then.

To help support you in closing your account, here’s some useful hints and tips.

Find out more about our Current Account closure

    General help and support

    Your Current Account will close on 30 November 2021

    We'll automatically close accounts with a balance of £0 on 30 November 2021. You won’t be able to use the account or your Debit Card after this date.

    If you want to easily switch to a new bank account with the Current Account Switch Service, please do this before 15 November 2021. We'll be unable to accept switching requests after this date.

    If you’d like to close your account earlier, you can complete our PDF closure form, or contact us

      If you have a balance in your account on 30 November 2021

      We'll post a cheque for the remaining balance to your home address.

        If you don’t take any action before 30 November 2021

        It is important you make sure your account balance is £0 or switch your account to another bank by 30 November 2021. After this date your account will be closed and you won’t be able to make any payments in or out.

        If you have Direct Debits, standing orders or recurring Debit Card payments set up on your account, they won’t be paid after this date, so it’s really important you update your payment details for these.

        If your account has a credit balance on 30 November 2021 we’ll send you a cheque in the post.

        If your account has an overdraft balance on 30 November, we’ll require you to continue to make payments to clear your overdraft. You won’t be able to use your account other than to pay off your overdraft, and once the balance is back to £0 we will close your account and send you a closing statement in the post.

          How to get your closing statement

          You'll receive a closing statement in the post within 5-7 working days of your account being closed. Please log in to your Online Banking or Mobile App to check the current address we have for you is up to date.

            How to get in touch with us

            If you have a question about closing your account, you can reach us on 0345 366 8818*

            If you're in financial difficulty and need further help managing your money, please call us on 0345 366 6468*.

            *This number may be included as part of any inclusive call minutes provided by your phone operator.

              Other accounts you have with us won’t be affected by your Current Account closure

              After your Current Account is closed, you'll still be able to use any other Tesco Bank accounts as normal.

                If you have a low credit score

                If you want to open an account elsewhere but you have a low credit score, you could open a basic bank account. These are designed for customers with lower credit scores and allow you to pay money in and pay your bills from them. They don’t come with overdrafts.

                You can find out more about basic bank accounts, including who offers them at moneyhelper.org.uk

                  You can still use your account as normal up until 30 November 2021

                  But here’s a tip – please leave enough time to settle any outstanding or pending transactions before your account is closed.

                  You will no longer be able to deposit and withdraw cash at Tesco Customer Service Desks from 15 October 2021.

                    Need more help?

                    Help is on hand 24/7 to help you with any queries.

                      Switching bank accounts

                      If you want to switch your Current Account to another bank

                      By using the Current Account Switch Service, you can easily switch to a new bank account or another account you already have. You can do this at any time between now and 15 November 2021, before your account closes on 30 November 2021.

                      Just start the switch with the bank you're moving to, and they'll take care of the rest - you don’t need to let us know.

                      Your new bank will switch all your Direct Debits and standing orders. Once your switch is complete, your Tesco Bank Current Account will be closed automatically. We’ll then send you a closing statement in the post.

                      Just so you know, you can’t switch from a joint account to a single account. This means, if you have a joint Tesco Bank Current Account, you’ll need to switch it to a joint account with your new bank.

                        Switching your overdraft to another bank account

                        You can transfer your overdraft using the Current Account Switch Service. You’ll just need to make sure that your new bank or building society will offer you an overdraft for an amount that's the same or greater than your current overdraft. If they can only offer you a lower overdraft limit, you'll need to repay any overdraft balance with us that you can't transfer. For more information see currentaccountswitch.co.uk

                          Switching bank accounts usually takes 7 working days

                          If you use the Current Account Switch Service, that's 7 working days from the day you contact your new bank to request a switch.

                            Here's what you need to do with any Direct Debits and standing orders

                            If you choose to use the Current Account Switch Service, you don’t need to do anything and your new bank will automatically move these over for you.

                            If you decide not to switch your account and choose to close your account, you’ll need to make sure any Direct Debits, standing orders and recurring Debit Card payments are changed to a different account as any payments due after 30 November 2021 won’t be made.

                              Here's what you need to do with any salary, pension or benefits payments

                              If you choose to use the Current Account Switch Service, you don’t need to do anything, and your new bank will automatically move these over for you.

                              If you decide not to switch your account and choose to close your account, you’ll need make sure any salary, pension or benefit payments are changed to a different account. Any regular payments due after 30 November 2021 won’t be made.

                                Need more help?

                                Help is on hand 24/7 to help you with any queries.

                                  If you're using an overdraft

                                  If your Current Account is overdrawn

                                  You’ll need to make payments to your account to bring your balance to £0 by 30 November 2021, when we will close your account and send you a closing statement in the post.

                                    If you can’t afford to pay back your overdraft before 30 November 2021

                                    If you’re struggling to pay back your overdraft, we can arrange a payment plan that’s affordable for you. Please call us on 0345 366 6468*.

                                    You can find further help about managing your money at tescobank.com/moneyhelp

                                    *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                      Need more help?

                                      Help is on hand 24/7 to help you with any queries.

                                        Your account, payments and other transactions

                                        We'll send you a new Clubcard if you need one

                                        If you use your Debit Card as your Clubcard, please contact the Clubcard Team on 0800 591 688* once your account is closed. You’ll be posted a new Clubcard and your points will be transferred to your Clubcard account.

                                        *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                          You'll automatically keep all the Clubcard points you've collected

                                          After you've requested a new Clubcard from the Clubcard Team, your Clubcard points will be protected and transferred to your new Clubcard account. You'll continue to earn Clubcard points at the standard collection rate.

                                            If your Fixed Rate Saver interest is being paid into your Current Account

                                            You'll need to let us know the details of a new account to pay your interest into (which could be monthly or yearly). This must be a UK bank account in your name. To update these details please call us on 0345 678 5678*.

                                            *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                              How to get your transaction history for the last 5 years

                                              You can request this any time up to 5 years after the date we close your account so don’t worry if you don’t need it right now.

                                              Whenever you need it, just give us a call. Contact us

                                                Joint account? Here's what to do

                                                Either account holder can take action to close the account.

                                                  What to do with your Debit Card

                                                  Once your account is closed, please cut the card through the chip and throw it away. You should also delete your card details from any digital device that has that info stored.

                                                    Getting access to online account documents

                                                    After 30 November 2021 you won’t be able to access your account documents online. So please make sure you print or download any statements you may need before your account closes.

                                                    If you need a copy of your last 5 years of transactions, you can request this any time up to 5 years after the date we close your account. So don’t worry if you don’t need it right now. Whenever you need it, just give us a call. Contact us

                                                      Requesting a chargeback on a transaction after your account is closed

                                                      If you bought goods or services that didn’t arrive or weren’t as you expected, we may be able to get your money back for you even after your account is closed.

                                                      Here's where you can find how to do this - requesting a chargeback on a transaction

                                                        If you need to report an unrecognised transaction after your account is closed

                                                          If you have recurring Debit Card payments on your account

                                                          If you’ve set up regular payments using your Debit Card for things like Netflix, gym memberships or insurance renewals, you’ll need to update these to a different payment method. If you don’t, it may result in payments being missed and services being cancelled.

                                                            If you get a refund after your account is closed

                                                            Don’t worry, we'll contact you to get any money back to you.

                                                              If you're registered as Power of Attorney for an account that's closing

                                                              You can use the Current Account Switch Service to easily switch to a new bank.

                                                              Or you can make sure the account balance is £0 by 30 November 2021 and we’ll automatically close the account for you.

                                                              If you want to close the account before the 30 November 2021 please call us on 0345 366 8818*.

                                                              *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                                                If you have more than one Current Account

                                                                You'll need to close each account individually.

                                                                To switch both accounts to a new provider you'll need to give both account numbers to your new bank.

                                                                If you'd like us to close your accounts automatically on 30 November 2021, either pay-in or take out money to leave a £0 balance for each of your Current Accounts.

                                                                  If you've written a cheque that hasn’t been cashed yet

                                                                  You'll need to make sure you leave enough time for cheques you've deposited to be paid, and any you've written to be cashed before your account closes.

                                                                  If you've written a cheque that hasn’t been cashed by 30 November 2021 the cheque may go unpaid.

                                                                    Getting your certificate of interest

                                                                    If your Current Account has earned interest in the 2021-2022 tax year, your certificate of interest will be available after the tax year ends on 5 April 2022. If you need a copy, please get in touch with us then.

                                                                    Your certificate of interest shows the total amount of interest earned in the tax year. You can also see the interest you've earned each month on your Current Account statements.

                                                                      Need more help?

                                                                      Help is on hand 24/7 to help you with any queries.

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