Beat the queues
You may find you can manage your query in our Mobile Banking App. You can manage your credit limit, temporarily block your card and even do a money or balance transfer all with our app.
You can update your details and manage your card with Online Banking too.
Search our handy guides and FAQs on our credit card help page.
Get the most from your call
We know it can sometimes feel difficult to pick up the phone when you need help. A few things you can do to make it easier:
- Have your account details and security information ready.Have your account details and security information ready.
- Check your mobile, email and address are up-to-date, in case we need to call you back – you can do this with our app or online banking.Check your mobile, email and address are up-to-date, in case we need to call you back – you can do this with our app or online banking.
- Grab a pen and paper so you can take a note.Grab a pen and paper so you can take a note.
- We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
British Sign Language (BSL) users can also contact us via a BSL interpreter who will call us and interpret the conversation for you. To find out more about contacting us using British Sign Language visit our accessibility page.
Call us
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How can we help? |
Online help |
Opening hours |
Contact details |
|---|---|---|---|
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Credit Cards customer services |
You can also apply online. |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
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|
Calling from UK - lost or stolen card, or suspected fraud |
Find help on our FAQs page for lost and stolen cards. |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
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|
Calling from overseas - lost or stolen card, or suspected fraud |
Find help on our FAQs page for lost and stolen cards. |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
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Customers in financial difficulty |
Read about how we can support you. |
Monday to Thursday: 8am to 7pm Friday: 8am to 6pm Saturday: 8am to 2pm |
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Online Banking and Mobile Banking App help |
Visit our Online Banking help page and our Mobile Banking App help page. |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
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|
Close your account |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
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Card protection |
N/A |
This is no longer available on our products. Existing customers should consider whether this is still suitable for you. Please contact CPP directly. |
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Complaints |
Monday to Friday: 8am to 9pm Saturday and Sunday: 8am to 6pm |
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Credit Card Operations, PO Box 343, Newcastle Upon Tyne, NE12 2GD
Looking for something else?
More help and useful information is available on our customer help page.
