Keeping you safe online with Tesco Bank Secure

How it works

When you use your credit or debit card online at a participating retailer, a ‘receipt’ will appear at the end of the purchase process, displaying details of your purchase, as well as your Personal Message, which you set up when you register your account online with Tesco Bank Secure. Check that the information is displayed before you enter the requested three characters from your password to complete the purchase. Your request will be processed immediately.

If you don't see your Personal Message, don't enter any of your password information and contact us straightaway on 0345 671 0679*. Remember, we will never ask for your full password online.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

How to register your debit card with Tesco Bank Secure

Please note your Tesco Bank Secure registration is separate from your Online Banking registration.

You will be prompted to register your debit card with Tesco Bank Secure when going through an online purchase.

When you register you will be asked to provide the following information:

• Name embossed on card
• Card expiry date
• Signature panel code (the last three digits on the back of your card)
• Cardholder's date of birth
• Cardholder's mother's maiden name

When you register you'll set up the following security details:

• Personal Message: This is a unique message chosen by you that will be displayed every time you make a purchase from a participating retailer. You should ensure it is displayed before you enter your password, as this helps you identify between a genuine request and a phishing request.
• Password: This is a password chosen by you, which is used to confirm your purchases online. At the end of the purchase process, you'll be requested to enter three characters from it to confirm your purchase. We will never ask you to enter your password in full.

Further information

You can view a list of participating retailers and find answers to frequently asked questions on our Tesco Bank Secure website.  Please note that you can’t register a Current Account debit card through this website.

How to register your credit card with Tesco Bank Secure

Please note your Tesco Bank Secure registration is separate from your Online Banking registration.

There are two ways to register:

• Visit the Tesco Bank Secure website and choose to register online
• Register when prompted during an online purchase

When you register you will be asked to provide the following information:

• Your credit card number
• Name embossed on card
• Expiry date
• Signature panel code (the last three digits on the back of your card)
• Primary cardholder's date of birth
• Primary cardholder's mother's maiden name

When you register you'll set up the following security details:

• Personal Message: This is a unique message chosen by you that will be displayed every time you make a purchase from a participating retailer. You should ensure it is displayed before you enter your password - this helps you identify between a genuine request and a phishing request.
• Password/secure code: This is a password chosen by you, which is used to confirm your purchases online, or to log in to the Tesco Bank Secure website. At the end of the purchase process, you'll be requested to enter three characters from it to confirm your purchase. We will never ask you to enter your password in full.
• Login name: You choose a login name that you'll use to access your Tesco Bank Secure account online, view your recent purchases and update your personal details. Your login name will also be displayed at the end of the purchase process when you're asked to confirm your purchase.

Further information

Tesco Bank Credit Card customers can visit our Tesco Bank Secure website to find out more, register your card or view a list of participating retailers.