A smarter way to approve your online purchases
New Strong Customer Authentication (SCA) regulations will add an extra layer of security at checkout making it even safer to shop online.
New Strong Customer Authentication (SCA) regulations will add an extra layer of security at checkout making it even safer to shop online.
You'll still be able to pay for your shopping using your debit or credit card, but now we'll ask you to confirm your identity through Visa Secure or Mastercard Identity Check. You can do this in our App, using Face ID, your fingerprint or security details.
If you don't have our App, don't worry, you’ll still be sent a one-time passcode but we’ve also added an extra layer of security using behavioural biometrics to help us confirm it’s you. To make sure you and all cardholders get your passcodes, please check your phone number is correct.
The web pages you see when making a payment may look slightly different from the mobile screens below.
If you don’t use our Mobile App, to improve the security of your purchases we’ll send you a one-time passcode and also use something called ‘behavioural biometrics’. This helps us make sure it’s you making the purchase. The one-time passcode is still a secure code we’ll send to confirm it’s you.
Behavioural biometrics look at the unique ways you interact with your devices when you verify your identity while making an online payment. We’ll use things like the way you move your mouse, the speed you type and swipe. We’ll look to build up a profile of you over time which can help us check it’s you and not someone else making the purchase.
We only use this information to help protect you and don’t access or share any private data held on your device.
To meet our SCA requirements we use behavioural biometrics to make sure all of your online payments are as secure as possible to protect you from fraudsters making a payment using your card details. Fraud is on the rise in the UK and fraudsters often trick people into handing over their security information.
Behavioural biometrics do not require you to remember a password that can be mistakenly given to fraudsters, instead it allows us to build up a profile so that we can recognise it’s you without any effort on your part. The more confident we can be in authenticating your payment, the safer you are.
Our privacy policy gives more detail about how we use behavioural biometrics and our lawful grounds to process this data for this purpose.
Get the answer you need by asking a question in the Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.
If you'd rather speak to someone, that's not a problem. Call our UK-based customer team on 0345 300 3511* or add 18001 to the start for Relay UK. Our technical helpdesk lines are open 8am to 10pm, seven days a week.
*This number may be included as part of any inclusive call minutes provided by your phone operator.