Accessibility on our Mobile App

Accessibility guidelines

The Tesco Bank Mobile App is committed to providing an app experience that is accessible to the widest possible audience. Our Mobile App follows the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on.

    We’re continually working to improve the accessibility of our Mobile App, using both the native accessibility features found in both iOS and Android operating systems and our targeted device type, as well as in our own design standards.

      Handy in-app features to help you stay on top of your money in a way that suits you:

      • Card block/unblock – if you misplace your card you can easily put a temporary block on it in the AppCard block/unblock 
      • Spend notifications - we can notify you when you spend on your credit cardSpend notifications
      • Payment due reminder – we can send you alerts when a credit card payment is duePayment due reminder 
      • Fingerprint and Face ID login - Log in and manage your accounts in a speedy and secure way, using something that's totally unique to youFingerprint and Face ID login
      • Balance peek - Check your balance easily on the go without the need to log in, using Balance Peek’Balance peek 

      How we support your accessibility needs

      Website accessibility

      We want to make sure everyone visiting our site can actually use it, here’s more about how you can use it in a way that suits you.

      Additional needs

      If you need Relay UK, help with visual impairments or help understanding information, here’s more about how we can help.

      Giving control of your account

      If you need someone to help you manage your money, find out how you can add a third party or a Power of Attorney to your account.

      Contacting us using Relay UK

      If you have difficulties with your hearing or speech, contact us through the Relay UK app.

      Contacting us using British Sign Language (BSL)

      The InterpretersLive! service is available on-demand between 9am and 5pm Monday to Friday.

      Other helpful pages

      Cost of living hub

      Great resources to help you spend less, manage debt and support you through the cost of living crisis.

        Security and fraud hub

        Helping you protect what’s yours. How to report scams and improve your safety.

          Help with domestic abuse

          Examples of how we can help if you need to get in touch.