Supporting the needs of all our customers

If you have a current account with us, this table shows the key ways of supporting you when you need us

How we can help you if you are experiencing money worries

How we can help you if you are experiencing money worries
Dealing with the unexpected	We offer specific financial planning guidance and budgeting tools to help you deal with the unexpected.
	We offer text and email alerts to help you keep track of your balance, including paid and unpaid transactions, helping you plan for the unexpected.
	Access to a free financial planning tool provided by The Money Advice Service.
Additional help and support	Specialist help and support if you are in debt or facing money/financial difficulties.
	Free specialist and tailored debt advice from StepChange.

How we can help you deal with a major life event
Contacting us	There are many ways that you can get in touch with one of the team at Tesco Bank. Please visit our help page to decide which one suits you best.
Specialist support	At Tesco Bank we appreciate that customer's circumstances can change, often at short notice, as a result of a major life event but don’t worry, we have colleagues on hand to provide help and support.	0345 301 4971* (Lines are open Mon-Thur 8am-9pm, Fri 8am-8pm and Sat 8am-5pm). *These numbers may be included as part of any inclusive call minutes provided by your phone operator.
Bereavement	At Tesco Bank we recognise how difficult it is to lose a loved one. To help you navigate through this difficult time we have a dedicated bereavement team in place who are contactable by phone, to support you.	0345 071 6153* (Lines are open Monday to Friday 8am to 5pm). *These numbers may be included as part of any inclusive call minutes provided by your phone operator.
Other life events	We offer specific everyday money tools from banking to budgeting tools to help you deal with other life events.

If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.

How we can help you manage your day-to-day money better
Helping you understand your money	A Mobile App that provides quick and easy access to your transaction history and current balance, helping you to understand your money more easily.
	An Online Banking service, which provides clear visibility of your transaction history and current balance, helping you to understand your money more easily.
Helping you develop your financial skills	We offer specific financial planning guidance and budgeting tools to help you develop your financial skills.
	We offer text and email alerts to help you keep track of your balance, including paid and unpaid transactions, helping you avoid any unnecessary charges.

Support you may find useful if you have a disability or a physical or mental health condition
Accessing cash	All newly-installed Tesco Bank ATMs and the majority of our existing ATMs conform to minimum recommended height standards to ensure their ease of access for all customers including wheelchair users.
	You can deposit and withdraw funds in selected Tesco stores.
Using your account	For help using your account including specific support for customers who are partially sighted or hearing impaired please visit our contact us page.
	For help using your account through Mobile Banking please visit our help page.
	For help using your account through Online Banking please visit our help page.
Accessing information	For help accessing information in braille, large print and or audio format please visit our help page.
Allowing someone else to help you use your account	Power of Attorney.
	We will speak with another person on your behalf at your request, providing you are present at the time of the call and that you are able to pass all appropriate security checks.
Ways to interact with us	You can find out ways to speak to one of our colleagues on the telephone by visiting our contact us page.
	You can find out ways to get in touch with us through our Community help pages.

*Similar support is also available across our other products.

To visit our information about current account services please go to - current account service information

Head over to our everyday Current Account enquiries if you need to speak to someone, our UK-based teams are here to talk to you seven days a week.