Loan COVID-19 payment breaks

Unfortunately COVID-19 payment breaks and payment break extensions are no longer available.

But there are other ways we can offer you support with your loan payments today. Please go to our financial difficulty page to find out more.

    Things you may need to know about payment breaks:

    Why am I unable to apply for a payment break or a payment break extension?

    Unfortunately COVID-19 payment breaks and payment break extensions are no longer available.

    But there are other ways we can offer you support with your loan payments today. Please go to our financial difficulty page to find out more.

      Will a payment break affect my credit file?

      COVID-19 payment breaks won’t be reported as a missed payment to credit reference agencies. But bear in mind, lenders may look at other information – such as bank statements – when assessing credit applications.

      You may receive letters from us notifying you of outstanding payments, for legal reasons we’re unable to stop these. Rest assured there is nothing you need to do about any ‘missed payments’ related specifically to your COVID-19 payment break.

        Can I still make payments during a payment break?

        If you’d like to make payments towards your loan during your payment break, you still can - it could help you pay your loan off quicker.

        Here are the various ways you can make additional payments to your loan.

          Will I be charged additional interest?

          You won’t be charged any additional interest because you paused your loan payments.

          When we confirmed your loan payment break, we told you there may be additional interest to pay. But we’ve decided not to do this.

          Instead, we’ll just continue to collect your usual monthly Direct Debit payment until your paused payments are repaid. Here’s some more info about how and when these payments will be taken.

              What happens when my payment break ends?

              You don't need to do anything. We'll contact you towards the end of your payment break to let you know when your next payment is due. Then we'll restart your Direct Debit and take the same monthly payment as before.

              If you cancelled your Direct Debit, we’ll reinstate this so it resumes as normal.

              Remember you’ll still need to make your delayed payments, either by paying them off within your original term, or alternatively we’ll extend your loan term automatically to cover the delayed payment.

              If when your payment break comes to an end you still can’t make your payments, we can still help. Just go to our page on financial difficulty to find out how.

                When and how do I make up my delayed payments?

                You can choose how to make up your delayed payments, either:

                • Pay the sum of your delayed payments by making additional payments during your original loan term - here are your ways to pay.
                • If you don’t make up your delayed payments within your original loan term we'll automatically extend your loan term by the number of months needed to cover your delayed payments.

                  This means it could take up to an additional 6 months to pay back your loan depending on the length of your payment break/extension.

                  Why am I continuing to receive letters about arrears?

                  If the only payments you've missed were during your payment break

                  During your payment break, you may have received letters from us notifying you of missed payments. For legal reasons we were unable to stop these, but if you’re keeping to the terms of your repayment plan or agreed payment break, you don’t need to do anything.

                  You may continue to receive these letters until your loan term ends. We understand this may be confusing, but there are certain letters we’re legally required to send about missed payments.

                  If you've missed other payments

                  If you’ve missed any payments on your loan account outside the time of your payment break, it’s important you follow the instructions given in these letters. If in doubt, please get in touch with us on 0345 300 4547.

                    Why am I not eligible for a payment break extension?

                    Unfortunately we can’t offer you a payment break extension if:

                    • You haven’t already had a payment break – applications for payment breaks closed on 31 March 2021
                    • Your payment break ended and you restarted your payments
                    • Your account is two months, or more in arrears
                    • You’ve already had one payment break and one payment break extension

                    If you’re not eligible for a payment break extension and are struggling to make your payments, there are other ways we can help. Please go to our financial difficulty page to find out more.

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