Accessibility guidelines
To make sure everyone visiting our site can actually use it, we follow the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on. Our site is also compatible with assistive technology such as screen readers and screen magnifiers and we're continually improving the quality of these experiences online.
Making web pages accessible with your browser
Some options, such as using the keyboard to zoom in or out on a web page, are common to all browsers. Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.
Alternatively, if you are using an Apple computer, press COMMAND + PLUS SIGN (+) to zoom in, or COMMAND + HYPHEN (-) to zoom out.
The most popular browsers offer a variety of accessibility options:
- Read about all the accessibility features in the latest version of Internet Explorer.
- Read about all the accessibility features, and the accessibility extensions available for, the latest version of Firefox.
- Read about all the accessibility extensions for the latest version of Chrome.
- Read about all the accessibility features in the latest version of Safari.
Skipping content
If you're using screen-reading software, you may wish to skip the menus once you've got to know the website well. However, we've built options in to each page to allow you to go to either page content or menus.
How we support your accessibility needs
Mobile Banking App accessibility
We aim for our app experience to be accessible to the widest possible audience, here’s how you adapt it to suit your needs.
Additional needs
If you need Relay UK, help with visual impairments or help understanding information, here’s more about how we can help.
Giving control of your account
If you need someone to help you manage your money, find out how you can add a third party or a Power of Attorney to your account.
Other helpful pages
Cost of living hub
Great resources to help you spend less, manage debt and support you through the cost of living crisis.
Security and fraud hub
Helping you protect what’s yours. How to report scams and improve your safety.
Help with domestic abuse
Examples of how we can help if you need to get in touch.