The easy way to manage your current account, credit card, savings and loans accounts, any time, any place.
The benefits of Online Banking are simple
Getting started is easy
So, you've signed up for a current account, credit card, savings or a loan with Tesco Bank and you want to get going with online banking. Well, let's show you how.
Registration is easy, so if you haven't done so yet, please go to tescobank.com and complete the process first.
Simply click 'Register now'.
We will ask for your personal details. This is so we can identify you. Next, choose the account you'd like to register. All the options are in the drop-down menu. Then, fill in your sort code and account number or your credit card number. Easy!
Next, we'll send you a temporary security number. If we have your mobile number you'll receive this by SMS, if not we'll send it by post.
Simply click on the preferred option. If you have chosen post you will need to wait up to 3-6 working days before you receive your Temporary Security Number. Then you will be able to continue with your registration journey.
If you have chosen mobile phone, your Temporary Security Number will be sent to you immediately. If you didn't receive a Temporary Security Number, you can ask us to send you a new one on the same page.
Once you have it, enter the number and click 'Next'.
Now, create a username. You'll need this each time you log in so make sure it is something you can remember; for example, your email address.
Now you're ready to select an image and write your security phrase. You'll see these each time you log in, and this way you'll know you're on the real Tesco Bank site.
Just because we want to make it easier for you, we will ask you if you'd like us to recognise the device you're using. Make sure that your mobile number is correct so that we can send you a text message with a One Time Access Code if you ever want to log in from a device we don’t recognise. Click 'yes' or 'no' and proceed further.
At this step we'll ask you to create a six-digit Security Number. You'll use this for Telephone Banking too.
Then, choose a password that's at least seven characters long. It needs to have both letters and numbers.
You'll need your Security Number and Password every time you log in.
Finally, set some security questions in case you need to phone us about your accounts.
Before you finish, download and read our Online Banking Terms and Conditions and if you're happy, select the check box.
Your username will be displayed on the screen. In order to start managing your account, simply click 'Continue'.
And there we are - the easy way to register, get up and running and enjoy all the benefits of Tesco Online Banking.
The first step is to register for Online Banking.
You can find the Register now button on the homepage or at the top of any other page on our website, and you’re then just a few clicks away from enjoying the convenient benefits of being able to manage your accounts any time, any place.
If you do need some help you can watch our helpful demo video which outlines the small number of basic steps involved to get you set up for Online Banking.
Logging in for the first time
Once registered, there's lots current account, credit card, savings and loans customers can do online, and logging in couldn't be easier.
To log in, simply click on the Go to log in button on the homepage or at the top of any other page on our website.
If you would like guided through the process, give our helpful demo video a watch - this talks you through the simple steps involved.
Once you have registered for online banking with Tesco Bank, logging in to your account couldn't be easier.
If you haven't registered yet, you might want to watch the registration video.
To log in, simply select the 'Go to log in' button displayed on the homepage.
Then, insert your username and tick the 'Remember my Username' box to make it easier next time you log in.
You'll now see your Personal Login screen, with your username as well as the image and phrase that you had created when you registered. If you don't see your image and phrase don't enter any information; instead, enter a different username or call our Online Banking Helpdesk straight away. Just click on the 'contact us' link displayed on the page underneath the image.
If the image and phrase are correct, enter the digits from your Security Number.
Sometimes, you might want to log in using a new computer, one that you haven't asked us to recognise yet. No worries, it's simple to set this up.
You'll see your mobile number. If the mobile number we have for you is wrong, or you don't have a mobile, you'll need to contact us. Otherwise click on the tab.
You'll need to enter a One Time Access Code that we will send you by text. If you haven’t received it, you can ask us to send you a new one on the same page.
Once you have it, enter your One Time Access Code and click 'Next'.
Finally, log in by entering your Password. We'll then ask if you'd like us to recognise this computer. This means you can log in quicker next time. Make sure you only ask us to recognise computers that you don't share with others.
The Online Banking Overview is the first page that you will see when you log in. This is a quick summary of your Tesco Bank products including Current Accounts, Savings, Loans and Credit Cards.
You'll see a balance as well as any important messages for each account. You'll also see a quick-view option that will allow you to look at your most recent transactions and other products that you can apply for.
A click on ‘Manage Account’ will take you to the Account Overview page, where you can find many useful options allowing you to amend your details, check your recent statements, update your alerts and change your preferences.
For example, under ‘Your details’ you can make changes including the change of address, email or phone number. This will automatically update your information for any savings, loans or current accounts. You'll need to update your details for your credit card separately.
That's us covered the basics. The next step is to manage your new Tesco Bank online account and make the most of its range of features.
Get started with Online Banking
Need help with Online Banking?
If you'd rather speak to someone, that's not a problem. Call our UK-based customer service team on 0345 300 3511* or add 18001 for Typetalk. Our lines are open Monday to Friday 8am-10pm, Saturday and Sunday 9am-5pm.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
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Terms and conditions
TERMS AND CONDITIONS
Online Banking Terms and Conditions
When we make updates and improvements to our Online Banking service, we'll update our Online Banking Terms and Conditions to reflect the changes we make and we'll let you know more information about these here.
Latest update - 17 July 2015
We are now using 0345 contact numbers which can be found in the latest version of our Online Banking Terms and Conditions. These new telephone numbers will come into effect for existing Online Banking customers from 17 July 2015.
Our Online Banking Terms and Conditions were last updated on 10 July 2014, to include our new Mobile Banking App. If you'd like to use our new Mobile Banking App, you'll be asked to accept the new terms and conditions before you use the App.
When we update your Online Banking Terms and Conditions we'll notify you in writing when you log in to Online Banking. If you continue to use Online Banking, you are agreeing to accept the changes. If you don't want to do this, please call our Online Helpdesk on 0345 300 3511. This number may be included as part of any inclusive call minutes provided by your phone operator.
For more information, you can download the latest version of our Online Banking Terms and Conditions
- Online Banking Terms and Conditions pdf, 85kb