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Help for existing home insurance customers

Whatever you need to know or do, we have UK-based customer service teams who are here to answer your questions and help guide you through the process.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Contact us - we're here to help

Need a few questions answered? Want to chat rather than scroll? Our UK-based teams are here to talk to you seven days a week. Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.

Download your policy booklet and summary

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Document codes
880097
Document codes
870096
Document codes
860095
Document codes
1700107, 1700110, 1700117
Document codes
1900108, 1900111, 1900115
Document codes
2000109, 2000112, 2000116
Document codes
2100113, 2100114, 2100118, 2100119, 2100125
Document codes
0500157, 0500158, 0500159, 0500160, 0500161
Document codes
1700107
Document codes
1900108
Document codes
2000109
Document codes
1700110
Document codes
1900111
Document codes
2000112
Document codes
2100113
Document codes
2100114
Document codes
1900115
Document codes
2000116
Document codes
1700117
Document codes
2100118
Document codes
2100119
Document codes
2100125
Document codes
0500157
Document codes
0500158
Document codes
0500159
Document codes
0500160
Document codes
0500161
Document codes
0800000
Document codes
0700000
Document codes
0600000

Need to change your existing policy?

Making changes to your policy

Things change. That's why we've made it easy to amend your home insurance policy. As a result of the change, your premium may increase or decrease and the terms of your policy may be amended, depending on what the change is.

Please contact our customer services line immediately if you are in any doubt that the information contained within your statement of fact and schedule is correct and up to date to ensure that you, and any other individual covered by your policy, continue to have the full protection of your policy.

Some examples of changes you must tell us about are as follows:

  • Moving home
  • Alterations, refurbishments and extensions
  • Increases in the value of jewellery
  • Adding to your contents
  • Planning to rent out your home or leave it unoccupied

You can call us on 0345 674 6666*.

For more examples of changes you must tell us about please read page 11 of your policy booklet. See our policy documents

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Renewing your policy

Renewals

We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal. At renewal this may include placing your Tesco Bank Home Insurance with a different home insurer selected from Tesco Bank's range of insurance providers, from the renewal date of your existing policy. If we do this, we will let you know when we send your renewal invitation.

Policy renews automatically

If your policy renews automatically you don't need to do anything. We will automatically renew your policy and any add-ons you have previously selected. If you do not want to renew your policy or any of your details have changed we need you to contact us before your renewal date. If we do not hear from you we will automatically renew your policy and take payment from the card/account details most recently provided. If you are not the card or account holder you must ensure that the card/account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

Policy does not renew automatically

If your policy does not renew automatically we need you to contact us before your renewal date to make sure we continue to provide your cover.

You can call us on 0345 246 2904*.

If you do not want to renew your policy with us you do not need to contact us.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy documents

The Policy Booklet and Key Policy Information Booklet outline the benefits, limitations and exclusions that will apply to your cover.

If you are an existing Value, Standard or Finest Home Insurance customer, please use the code found in your renewal invite to download copies of your policy booklet.

Key product information

Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers:

  • Tesco Underwriting Ltd
  • AXA Insurance UK plc
  • Towergate Underwriting Group Ltd
  • Royal & Sun Alliance Insurance plc
  • Legal & General Insurance Ltd

Home Emergency cover is underwritten by Interpartner Assistance SA.

Family Legal Guard is underwritten by Ageas Insurance Limited.