Online banking

Logging in to Online Banking

Once you've registered, logging into your account couldn't be easier. If you want some help getting started you can watch our helpful how to demo. If you've forgotten your details or if you need help with something else, you can follow our step-by-step guides or give us a call.

How to log in to Online Banking

Once you have registered for online banking with Tesco Bank, logging in to your account couldn't be easier.

If you haven't registered yet, you might want to watch the registration video.

To log in, simply select the 'Go to log in' button displayed on the homepage.

Then, insert your username and tick the 'Remember my Username' box to make it easier next time you log in.

You'll now see your Personal Login screen, with your username as well as the image and phrase that you had created when you registered. If you don't see your image and phrase don't enter any information; instead, enter a different username or call our Online Banking Helpdesk straight away. Just click on the 'contact us' link displayed on the page underneath the image.

If the image and phrase are correct, enter the digits from your Security Number.

Sometimes, you might want to log in using a new computer, one that you haven't asked us to recognise yet. No worries, it's simple to set this up.

You'll see your mobile number. If the mobile number we have for you is wrong, or you don't have a mobile, you'll need to contact us. Otherwise click on the tab.

You'll need to enter a One Time Access Code that we will send you by text. If you haven’t received it, you can ask us to send you a new one on the same page.

Once you have it, enter your One Time Access Code and click 'Next'.

Finally, log in by entering your Password. We'll then ask if you'd like us to recognise this computer. This means you can log in quicker next time. Make sure you only ask us to recognise computers that you don't share with others.

The Online Banking Overview is the first page that you will see when you log in. This is a quick summary of your Tesco Bank products including Current Accounts, Savings, Loans and Credit Cards.

You'll see a balance as well as any important messages for each account. You'll also see a quick-view option that will allow you to look at your most recent transactions and other products that you can apply for.

A click on ‘Manage Account’ will take you to the Account Overview page, where you can find many useful options allowing you to amend your details, check your recent statements, update your alerts and change your preferences.

For example, under ‘Your details’ you can make changes including the change of address, email or phone number. This will automatically update your information for any savings, loans or current accounts. You'll need to update your details for your credit card separately.

That's us covered the basics. The next step is to manage your new Tesco Bank online account and make the most of its range of features.

At Tesco Bank security is key when logging into our Online Banking website, just click on Go to log in on either the Tesco Bank homepage or the Online Banking area in the top right corner of any page.

All you need to log in is your username, security number and password. To ensure you’re logging into your account securely, we’ll display a picture you recognise.

If you don’t recognise the image then contact us.

For security reasons, we'll sometimes send you a One Time Access Code. More about One Time Access Codes

What to do if you've forgotten your username

Your username is easily retrieved through our forgotten username process, we just require some extra information from you.

To start the process select Forgotten your username? Enter your name, date of birth and postcode as we’ll need this information to identify you.

You can choose to enter your 16-digit card number or account number and sort code from your current account, credit card, savings or loan account. Once your details are verified your username will appear on screen.

What to do if you've forgotten your password

Our forgotten password process is simple, we just need a few more bits of information from you.

Select Forgotten your password? and enter your security number.

If your device isn’t recognised you’ll be asked for an access code. Ensure your mobile or landline number is correct and select send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.

Once your details are correct you’ll need to Create a new password. Remember, your password must be at least seven characters with a mix of letters and numbers - it’s case sensitive and can’t be the same as your username.

Your password is now reset.

What to do if you've forgotten your security number

Our forgotten security process will reset your security number, but we request a bit more information from you.

Select Forgotten your security number? and enter your password.

If your device isn’t recognised you’ll be asked for an access code. Ensure your mobile or landline number is correct and select Send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.

If your details are correct you’ll need to create a new six-digit security number. Remember, it can’t be your date of birth or a simple pattern, for example 123456, 654321, 112233.

Your security number is now reset.

What to do if you've forgotten both your security number and your password

Our forgotten security number and password process will allow you to reset both of these at the same time. Just enter your username and select Forgotten both security number and password to start the process.

Enter your name, date of birth and postcode as we’ll need this information to identify you.

You can choose to enter your 16-digit card number or account number and sort code from your current account, credit card, savings or loan account. Once your details are verified your username will appear on screen.

You’ll be asked if you’d like to receive your temporary security number by text message or by post. If we have an up-to-date mobile or landline number then you can receive your temporary password straight away. If you choose to receive your temporary security number by post or we don’t have your mobile or landline number, we’ll send it first class. Once you have your security code we can then continue with the process.

Once you’ve successfully entered your temporary security number, you’ll be asked to reset your six-digit security number and password.

Remember, your security number can’t be your date of birth or a simple pattern, for example 123456, 654321, 112233 and your password must be at least seven characters with a mix of letters and numbers. It’s case sensitive and can’t be the same as your username.

Both your security number and password have been reset.

Logging in on a computer or mobile device that we don't recognise

To ensure you log in securely we need to recognise your device. To complete this process we’ll send you a One Time Access Code once you’ve confirmed your security number.

To receive your One Time Access Code you must first check your mobile or landline number is up to date and select send. We'll send the One Time Access Code by text message if you selected Send to my mobile ending... or by an automated call if you selected Call me on my landline ending...

Enter your One Time Access Code and then your password.

You’ll be asked if you would like to recognise the device. This will be used as information when you next log in and allow you to login faster as we won’t ask you to enter the One Time Access Code again.

Once the process has been successfully completed you’ll see your Online Banking Overview.

Need help with Online Banking?

If you'd rather speak to someone, that's not a problem. Call our UK-based customer service team on 0345 300 3511* or add 18001 for Typetalk. Our technical helpdesk lines are open 8am to 10pm, seven days a week.

*This number may be included as part of any inclusive call minutes provided by your phone operator.