Online banking

Cash machines

Free and convenient cash withdrawals at a wide range of Tesco stores.

£1 in every £7 in the UK is withdrawn from one of our cash machines. As well as withdrawing cash from one of our many ATMs, you can also:

Helpful information

Issues or spotting something unusual with one of our ATMs

If you've had an issue with one of our ATMs or see any suspicious devices on or around an ATM, please inform store security or call the police on 111 or phone RBS on 0800 015 3199. Do not touch or attempt to remove any devices.

In the unlikely event that one of our machines doesn't give you all the cash you requested, you will need to contact your own bank to see if your account has been debited. If it has and the money is shown as withdrawn, your card issuer will make a claim on your behalf to return the money to your account.

Withdrawal limits

You can withdraw up to your card's daily limit which is set by your own bank or card issuer. Find out exactly how much you can withdraw by choosing to view your balance at our machines.

Our machines can issue up to £790 in one transaction.

What happens if you enter a wrong PIN or your card is retained

Most banks allow three unsuccessful attempts of keying in your PIN. After that, depending on your own bank, your card may be retained or locked. If this happens you need to contact your own bank or card issuer and they will be able to help you.

If your card was retained, whatever the reason, there’s nothing Tesco can do about this sadly. You will need to contact your card issuer who will tell you why your card was retained and issue you with a new card.

Changing your PIN

If your card has a chip you can change your PIN at any cash machine at Tesco. For security, the best way to choose a PIN is to avoid obvious sequences of numbers (e.g. 1234 or 6789 etc) or obvious numbers such as your date of birth. Instead, find a number that's memorable to you.

Topping up your mobile phone

You can currently top-up any pay-as-you-go mobile phone from the following service providers:

Orange, O2, Vodafone, EE, Virgin Mobile and Tesco Mobile

As long as you know the phone number it's very easy to do:

  • Insert your card and key in your PIN
  • Select Mobile Phone Top-up
  • Select the network provider for the phone you wish to top-up
  • select your chosen top-up amount (from £10 to £50)
  • Enter the mobile number you wish to top-up – you will need to do this twice (We cannot ensure or confirm the number is correct)
  • The screen will confirm the top-up has been successful

A receipt will always be produced for your personal records with the top-up amount, date and last four digits of the mobile number and we will not keep any of your details.

Donating to Tesco Bank's Partnered Charities

Tesco has launched a National Charity Partnership with Diabetes UK and the British Heart Foundation.

For every transaction made on ATMs at Tesco stores from 05/01/2015 to 31/12/2017, we will donate 0.00625p to each of the Tesco National Charity Partners.

  • Diabetes UK operating in the name of The British Diabetic Association, a company limited by guarantee. Registered as a charity in England & Wales (No 215199) and in Scotland (SC039136).
  • The British Heart Foundation, a registered charity in England and Wales (225971) and in Scotland (SC039426).

Your bank may charge you for credit card cash advances and transactions with cards issued outside the United Kingdom.

You can also choose to donate to any of our chosen charities shown below direct from your account. We don't charge you for this service, all money you donate goes directly to the charity. Charitable donations made through ATMs do not qualify for Gift Aid. Not all cards can use this service, if you're not sure check with your card provider.

CharityRegistration no. (England and Wales)Registration no. (Scotland)
Diabetes UK (National Charity Partner)215199SC039136
Action for Children1097940SC038092
Barnardo's 216250SC037605
Together for Short Lives1144022-
Teenage Cancer Trust 1062559SC039757
Save the Children213890SC039570
Disasters Emergency Committee1062638-

If you've made a mistake with the amount you donated to a charity, you must contact your own bank if you have any dispute on the amount you donated.