Choosing the right channel
Our Twitter handles
For general news regarding Tesco Bank
If you have a banking or insurance query or comment
Our Facebook page
Whether you’re looking for general news regarding Tesco Bank, or have a banking or insurance query or comment, you can do it all on our Facebook page
Staying safe on social media
When interacting with Tesco Bank on social media, we encourage you to:
- Never tweet or post personal, identifying or confidential information
- Use common courtesy and be respectful of others
- Tweet or post your own original content, and avoid content that you know to be fraudulent
- Never tweet or post someone else's copyrighted work, unless you have their permission
Please note that we may un-follow or block a user who we feel breaches the above guidance on respecting others.
Other ways to contact us
- At tescobank.com
- Log in to our online banking
- Call our contact centre
Communicating with us on social media
How we use social media
Our social media accounts are managed and monitored by Tesco Bank. Our social media pages are in the public domain, which means that anyone can see our tweets and posts as well as your tweets and posts to us. These tweets and posts may even show up in search-engine results, such as Google or Yahoo. You can change this by amending your account settings within Twitter or Facebook.
We're actively watching what people are saying to and about Tesco Bank on Twitter and Facebook to ensure we're receiving or offering feedback.
We may reach out to you directly, when we see tweets or Facebook posts about Tesco Bank products and services. If we do this, we may offer an alternative communication channel to deal with your query or concern more effectively.
Social media standards
- While we'll make every effort, to respond to you in a timely manner, we can't guarantee that we'll reply to everything
- Any reply will be correct at time of post
- We cannot be responsible for views expressed other than our own
To protect your privacy and the privacy of others, never disclose any financial information on Twitter or Facebook. Remember Tesco Bank (or any of its affiliates) will never ask you for your account information, passwords or PINs via Twitter or Facebook. We are not responsible for the privacy or security practices of Twitter or Facebook.
We're happy to be able to serve our customers via Twitter or Facebook but there are limits to what we can discuss in this public forum. If you have a question about a personal account or other confidential matter, please contact us via the contact us methods mentioned above.
We discourage clicking on links posted by other Twitter or Facebook users, as these links may pose risks to your computer or take you to inappropriate sites.
Please don't use Twitter or Facebook to report phishing or criminal activity. Suspicious emails should be forwarded to firstname.lastname@example.org.
Twitter & Facebook policy rules
facebook.com is hosted by Facebook and is governed by Facebook’s separate website policies, including its Data Policy and Statements of Rights and Responsibilities. These policies apply to your use of Facebook.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.