Online banking

Help for existing loans customers

Keep an eye on your loan balance and view your transactions, statements and documents with our simple Online Banking and Mobile Banking App. If you have a question, or want to enquire about borrowing more, then our friendly UK-based customer service teams are available to help.

Contact us – we’re here to help

Have a question or need help with something? Our friendly, UK-based customer service team is here to help.

Information on borrowing more

Borrowing more

Information on borrowing more for existing loans customers

You're eligible to apply to borrow more after making eight consecutive monthly payments on your existing Tesco Bank Loan.

If you are a Tesco Clubcard customer you can apply for a great low rate of 3.3% APR representative on loans from £7,500 to £15,000 for terms less than 8 years.

The rate offered may be higher depending on our assessment of your personal circumstances and financial behaviour, as well as the amount you borrow. Subject to availability.

Some benefits of borrowing more

  • Fixed rates so your monthly repayments remain the same
  • Choose the date to make your repayment
  • Manage your finances by consolidating your debt into one monthly payment

If accepted, your new loan will pay off your existing loan and you will continue to make one monthly payment.

Important information

We charge up to 28 days interest on your first loan. This is to cover the number of days from when you get your formal quote to receiving your new loan. This will be added to your new loan amount and you will pay interest on this.

If you pay interest on your current loan balance over a longer term this may lead to additional cost.

Early settlement fees will apply.

You will be charged up to two months interest if you choose to settle your personal loan from Tesco Bank early.

Get in touch

If you're an existing customer, with or without a Clubcard, call 0345 600 6016* to speak to our friendly UK-based loans team.

Lines are open Monday to Friday 8am-8pm, and Saturday to Sunday 9am-5pm.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Payment Protection Insurance (PPI)

We no longer offer PPI

However, if you have taken out PPI with us before 17 March 2009, and have any questions about your policy or need to make a claim, please call 0345 309 8765*. To cancel your policy please call 0345 600 6016*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Key product information

Our loans are provided by Tesco Bank, 2 South Gyle Crescent, Edinburgh, EH12 9FQ.