vetfone™ - expert advice available 24/7

Your Tesco Bank Pet Insurance policy includes round the clock access to expert medical, nutritional and behavioural advice with vetfone™.

Vetfone™ can give you advice on many things, from bee stings or cut paws to something your pet maybe shouldn’t have eaten. A quick call might save you a trip to the vet and give you some comfort.

      vetfone™ is included with all Tesco Bank Pet Insurance cover levels

      • Friendly, expert advice from qualified vets and nurses registered with the Royal College of Veterinary Surgeons
      • You’ll speak to a nurse and could get a call back from a vet
      • 24/7 access to free phone and video calls and the option to register and book an appointment via the online vetfone™ portal.
      • The option to upload photos whilst on a video or phone call
      • Use the service as often as you like - there is no additional charge for using the service

      We surveyed owners who contacted vetfone™ before making their claim

      • 93% said they would use vetfone™ again in the future.*

      *Survey conducted by Royal & Sun Alliance Insurance Ltd on behalf of Tesco Bank. Sample was Tesco Bank Pet Insurance customers from 1st January to 31 May 2023.

      Call vetfone™

      Call the vetfone™ freephone* number on 0800 197 4949 and get expert advice 24 hours a day, 7 days a week. vetfone™ is included with all Tesco Bank Pet Insurance policies.

      *Standard network charges apply. Mobiles may be higher. Please check with your operator.

        Important information

        Tesco Bank Pet Insurance is arranged, administered and underwritten by Royal & Sun Alliance Insurance Ltd.

        vetfone™ is provided by Vetsdirect Ltd.