Online banking

Using Online Banking for savings and loans

Your savings and loan accounts are easy to manage in Online Banking. Here you can find out about some improvements we've made and how to get started using Online Banking.

An introduction to managing your account

So, you'd like to know more about managing your Tesco Bank accounts online? If you haven't done so already, first check out our other videos that show how to register and log in.

From the Online Banking Overview screen choose the account you'd like to manage.

If you have a new current account, the first thing you need to do is activate your card. You need to enter the last four digits of your long debit card number to do this.

At the Account Overview screen, click on the name of the account. You can see a list of your recent transactions and manage your account by moving your money or applying for an overdraft. It's all available on the left of your screen.

If you need to apply for or manage your overdraft you can do this from this page. If you don't have one already you can simply click 'Apply For An Overdraft' and tell us the limit you'd like. Or if you already have an overdraft with us, you can request to reduce or increase the amount. We'll give you a decision and update your account straight away.

Switching other accounts to Tesco Bank is a simple process - just click 'Switch an Account'.

For the next part, it's a good idea to have an old bank statement handy, as well as the account's debit card, if it has one. There are two options here.

First...

Choose the Current Account Switch Service and we'll transfer your payment arrangements and close your old account. Once your debit card is up and running, the switch takes just seven working days.

Second...

Choose our Payment Transfer Service. This won't close your old account. We'll only switch your bill payments, standing orders and Direct Debits. All you have to do is enter your old account number and sort code. Switching a joint account? Then we'll ask for your partner's debit card details as well. If you've got a debit card, enter that number too, along with the expiry date.

To proceed, click 'Continue'. There's some things you'll need to check and agree to on the next page before you move on. You'll then have a chance to check all your information.

Something not quite right? Just press 'Edit' to go back and change it.

Forgotten your PIN? No worries, just request a PIN Reminder, enter the last four digits on the front of your card and we'll send you a PIN by post.

Your Document Store is a very handy place; from statements to letters, most of your important documents can be found here. From the drop-down lists, simply choose the account you'd like to view and select one of the options.

Even better, you can also search within a range of dates. Click 'Filter' and you'll see a list of the documents you've selected.

Your Alerts help you keep track of your accounts. For alerts to work, we need your mobile number and/or your email address. Check to make sure we've got the right details.

There are two types of alert. Balance Alerts are for Savings and Current Accounts.

Balance alerts let you choose an upper and/or lower balance. We'll send an alert when your account hits one of those limits. Paid and Unpaid Transaction Alerts are just for Current Accounts. We'll send these to warn you if you don't have enough money in your account to cover a payment.

You can choose to receive alerts by SMS or email, depending on your preferences.

We'll try to send you an alert on the morning a payment is due. You'll then have until 5pm that day to put money into your account and cover the amount due.

For further details about managing payments and transactions see our Payments and Transactions video.

You can learn about how to take advantage of Online Banking for your Tesco Bank Accounts with our helpful demo.

Get to know the basics like viewing your statements and documents, or why not learn how to set up our handy balance alerts. These alerts let you choose an upper and/or lower balance, to help make reaching your savings goals that little bit easier.

Online Banking Overview

When you select a savings or loan account from the Online Banking Overview you will see your new Account Overview.

Our Account Overview lets you view all your savings, loan and current accounts in one place and make some changes to all these accounts at the same time, such as:

  • Change your address, email and contact phone numbers
  • Update your Clubcard number
  • View all your statements and other account documents
  • Set up and manage balance alerts for your accounts
  • Transfer money between your Tesco Bank savings and current accounts quickly and easily
  • Choose the format of your account documentation

Moving money

Making a payment to someone new is quicker and easier. There are two ways of moving money.

  • Moving money out - you can now set up new payee details when moving money out by clicking New payee and filling in the payee and payment details.
  • Moving money in - you can set up a new account from which to make a payment when moving money in by clicking Add New and filling in the new account and payment details.

Balance alerts

You can now get alerts when your account balance goes above or below an amount you choose.

You can get alerts by text message or email.

Document store

All your savings and loan documents are now stored in one place.

You can download documents for these accounts from Your document store on the Account Overview.

Your last 20 documents are displayed automatically.

You can filter by account, document type and date to find older documents.

View all statements will display just your statements for your savings, loan and current accounts.

Need help with Online Banking?

If you'd rather speak to someone, that's not a problem. Call our UK-based customer service team on 0345 300 3511* or add 18001 for Typetalk. Our technical helpdesk lines are open 8am to 10pm, seven days a week.

*This number may be included as part of any inclusive call minutes provided by your phone operator.