Online banking

Helpful contact information for credit cards

Quick answers on Your Community

Get in touch on social media

Twitter

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Contact us by phone

Our customer service lines are open 24 hours a day, seven days a week. For Online Banking and Mobile Banking App help, our technical helpdesk lines are open 8am to 10pm, seven days a week.

How can we help?Contact details
Lost or stolen card, or suspected fraud (calling from the UK)0345 300 4278*
Lost or stolen card, or suspected fraud (calling from overseas)+44 1268 50 80 27
Credit cards customer services0345 300 4278*
Credit cards customer services – using a Textphone (minicom)0345 671 0676*
Apply for a credit cardYou can also apply online0345 300 4278*
Online Banking and Mobile Banking App help0345 300 3511*
Online Banking and Mobile Banking App help – using a Textphone (minicom)0345 671 0674*
Online Banking and Mobile Banking App help – using Typetalk18001 0345 300 3511*
Make a claim against your payment protection insurance (PPI)0344 543 1036*
Identity Protection claims and queries
To use this service you need to have an Identity Protection policy with CPP
0344 848 4277*
Card Protection Plan
To use this service you need to have a Card Protection policy with CPP
0344 848 2914*
Customers in financial difficultyVisit our financial difficulty page for more information0345 301 4971*

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank Credit Card Operations, PO Box 27028, Broadway One, Glasgow, G2 9FT

Existing credit card customer?

More help and useful information is available on our existing customer page

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.