Helpful contact information for credit cards
Quick answers on Your Community
You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.
Get in touch on social media
Follow us on Twitter to see our latest updates and tweet us with your questions, feedback and suggestions
Like us on Facebook to see our latest updates and message us with your questions, feedback and suggestions
Contact us by phone
Our customer service lines are open 24 hours a day, seven days a week. For Online Banking and Mobile Banking App help, our technical helpdesk lines are open 7 days a week 8am to 10pm.
|How can we help?||Contact details|
|Lost or stolen card, or suspected fraud (calling from the UK)||0345 300 4278*|
|Lost or stolen card, or suspected fraud (calling from overseas)||+44 1268 50 80 27|
|Credit cards customer services||0345 300 4278*|
|Credit cards customer services – using a Textphone (minicom)||0345 671 0676*|
|Apply for a credit cardYou can also apply online||0345 300 4278*|
|Online Banking and Mobile Banking App helpYou can also visit our help page||0345 300 3511*|
|Online Banking and Mobile Banking App help – using a Textphone (minicom)||0345 671 0674*|
|Online Banking and Mobile Banking App help – using Typetalk||18001 0345 300 3511*|
|Make a claim against your payment protection insurance (PPI)||0344 543 1036*|
|Identity Protection claims and queries|
To use this service you need to have an Identity Protection policy with CPP
|0344 848 4277*|
|Card Protection Plan|
To use this service you need to have a Card Protection policy with CPP
|0344 848 2914*|
|Customers in financial difficultyVisit our financial difficulty page for more information||0345 301 4971*|
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Credit Card Operations, PO Box 27028, Broadway One, Glasgow, G2 9FT
Existing credit card customer?
More help and useful information is available on our existing customer page
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.