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Helpful contact information for home insurance


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Contact us by phone

Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.

How can we help?Contact details
New customersYou can also get a quote online0345 366 8632*
Making a claimVisit our claims page for more information  
For queries and changes to your insurance policy or any add-on products0345 246 2904*
Calling from a mobile phone0113 209 3099
ComplaintsMore on home insurance complaints  

If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Existing home insurance customer?

More help and useful information is available on our existing customer page, including copies of your policy documents.

Tell us when you’re due for renewal

We're giving away 75 Clubcard points!

Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

If you're a Clubcard customer, you will get 75 Clubcard points if you enter your dates by 31st August 2017, if you haven’t given us your renewal date in the last 24 months.

Find out more on our Renewals website and to see our full terms and conditions.

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.