Helpful contact information for home insurance
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Contact us by phone
Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.
|How can we help?||Contact details|
|New customersYou can also get a quote online||0345 366 8632*|
|Making a claimVisit our claims page for more information|
|For queries and changes to your insurance policy or any add-on products||0345 246 2904*|
|Calling from a mobile phone||0113 209 3099|
|ComplaintsMore on home insurance complaints|
If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Existing home insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you’re due for renewal
We're giving away 75 Clubcard points!
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
If you're a Clubcard customer, you will get 75 Clubcard points if you enter your dates by 31st August 2017, if you haven’t given us your renewal date in the last 24 months.
Find out more on our Renewals website and to see our full terms and conditions.
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