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Helpful contact information for pet insurance

Simple ways to get the help you need

Quick answers to your questions

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Contact us by phone

Our customer service lines are open Monday to Friday 8am-8pm, Saturday 9am-5pm, and Sunday 10am-5pm. Our claims lines are open Monday to Friday 8am-8pm, and Saturday 9am-5pm.

How can we help?Contact details
Get a quoteYou can also get a quote online0345 078 3878*
Customer services, including changes to your insurance policy0345 078 3895*
Make a claimVisit our claims page for more information0345 078 3860*
Using a Textphone (minicom)0800 300 836

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Existing pet insurance customer?

More help and useful information is available on our existing customer page, including copies of your policy documents.

Tell us when you’re due for renewal

We're giving away 75 Clubcard points!

Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

If you're a Clubcard customer, you will get 75 Clubcard points if you enter your dates by 31 August 2016. Simply enter your Clubcard number on our Renewals website. Conditions apply.

Find out more on our Renewals website and to see our full terms and conditions.