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Help for existing car insurance customers

There’s now lots you can do online, but if you do need to speak to us, that’s not a problem. We have UK-based customer service teams who are here to help.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Contact us - we're here to help

Can't find the answer to your car insurance question on our website? We're here to help and there are lots of ways to get in touch. Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.

Download your policy booklet and summary

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Document codes
680078, 680178, 180078, 180178
Document codes
680076, 680176, 180076, 180176
Document codes
680072, 680172, 180072, 180172
Document codes
680074, 680174, 180074, 180174
Document codes
680070, 680170, 180170, 180070
Document codes
680077, 680177, 180077, 180177
Document codes
680075, 680175, 180075, 180175
Document codes
680071, 680171, 180071, 180171
Document codes
680073, 680173, 180073, 180173
Document codes
680069, 680169, 180069, 180169
Document codes
1800127, 1801127
Document codes
1800128, 1801128
Document codes
1800129, 1801129
Document codes
1800130, 1801130
Document codes
1800131, 1801131
Document codes
1800132, 1801132
Document codes
1800133, 1801133
Document codes
1800134, 1801134
Document codes
1800135, 1801135
Document codes
1800136, 1801136
Document codes
1800137, 1801137
Document codes
1800138, 1801138
Document codes
180169, 180170, 180171, 180172, 180173, 180174, 180175, 180176, 180177, 180178, 1801126, 1801127, 1801128, 1801129, 1801130, 1801131, 1801132, 1801133, 1801134, 1801135, 1801136, 1801137, 1801138
Document codes
0400142, 0400143, 0400144, 0400145, 0400146, 0400147, 0400148, 0400149, 0400150, 0400151, 0400152, 0400153, 0401142, 0401143, 0401144, 0401145, 0401146, 0401147, 0401148, 0401149, 0401150, 0401151, 0401152, 0401153
Document codes
0400142, 0401142
Document codes
0400143, 0401143
Document codes
0400144, 0401144
Document codes
0400145, 0401145
Document codes
0400146, 0401146
Document codes
0400147, 0401147
Document codes
0400148, 0401148
Document codes
0400149, 0401149
Document codes
0400150, 0401150
Document codes
0400151, 0401151
Document codes
0400152, 0401152
Document codes
0400153, 0401153
Document codes
0401142, 0401143, 0401144, 0401145, 0401146, 0401147, 0401148, 0401149, 0401150, 0401151, 0401152, 0401153
Document codes
180170, 180171, 180173, 180175, 180177, 1801127, 1801129, 1801131, 1801133, 1801135, 1801137

Managing your policy

Updating your policy

It’s very important that you tell us of any changes to your, or any named drivers', details or circumstances to ensure you are covered in the event of a claim.

If you need changes to your policy or cover to take effect immediately, call our UK-based staff on 0345 246 2895*.

If you don't need changes to take effect immediately, you can use our secure online form to:

  • Make changes to your Direct Debit details
  • Request replacement documents
  • Accept your renewal offer

Our customer services team will process your online request within 24 hours. Please note that your change will not take effect until you have received confirmation from us by email.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Renewing your policy

We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

At renewal this may include placing your Tesco Bank Insurance with a different car insurer selected from our range of insurance providers, from the renewal date of your existing policy. If we do this, we will let you know when we send your renewal invitation.

Policy renews automatically

If your policy renews automatically you don't need to do anything. We will automatically renew your policy and any add-ons you have previously selected. If you do not want to renew your policy or any of your details have changed we need you to contact us before your renewal date. If we do not hear from you we will automatically renew your policy and take payment from the card/account details most recently provided. If you are not the card or account holder you must ensure that the card/account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

Policy does not renew automatically

If your policy does not renew automatically we need you to contact us before your renewal date to make sure we continue to provide your cover. If you do not need to make any changes to your cover and want to renew your policy, you can do this quickly and easily online. If you do need to make any changes please contact us before your renewal date.

If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation, which will include proof of your no claims discount.

Cancelling your policy

If you need to cancel your policy, please call us on 0345 246 2895*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Adding optional extras

Breakdown Cover, Upgraded Courtesy Car Cover, Driver Injury Cover and Key Cover are available at an additional premium to add to your cover at any time - all with a guaranteed Clubcard discount. Full details can be found in your policy documents - copies of these can be found at the bottom of this page.

If you wish to add any of these products to your policy please call us on 0345 246 2895*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy booklet for car insurance

You'll find complete details of the cover, monetary limits, exclusions, excesses and terms in our policy documents.

Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

Key product information

Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

Tesco Bank Breakdown Cover is underwritten by RAC Motoring Services. Onward Travel and European Cover is underwritten by RAC Insurance Limited.

Tesco Bank Key Cover is underwritten by Ageas Insurance Limited. Claims are handled by Keycare Limited (trading as Keycare).

Tesco Bank Upgraded Courtesy Car Cover is underwritten by Tesco Underwriting Limited.

Tesco Bank Driver Injury Cover is underwritten by Tesco Underwriting Limited.