One of the easiest ways to steal someone's personal or financial information is through having access to their mail or garbage. This can lead to identity theft such as Account Takeover or Application Fraud.
Theft of mail can occur either within the postal system or from your letter box. Communal letter boxes at the main doors of flats are common targets for fraudsters. They are often relatively easy to gain access to because the locks are not always secure.
Fraudsters can also request Royal Mail redirections in your name to divert mail to a new address.
Finally, a fraudster may also have access to your mail at a previous address.
Help and further information:
Ensure that you shred any documentation that includes personal information such as name, address, date of birth, passwords, PINs and financial information.
If you suspect that you are not receiving mail contact the Royal Mail Customers Service Enquiry Line on 0845 774 0740 to check if a redirection has been placed in your name.
Always make sure you inform your bank whenever you move house and apply for a mail redirection with Royal Mail to give you time to update your address details elsewhere.
If you think that any of your financial mail has been lost or stolen then contact us or the bank that it relates to. Details of how to contact us can be found in our Contacts & links section.