How to identify a genuine Tesco Bank email
We typically have two main types of emails that we send out. These are Marketing emails and Service emails. Both are explained below:
Emails about your Credit Card service
For security purposes we send out a number of emails that remind you of actions that you have recently taken. These include changing your address and telephone number and registering or resetting your Tesco Secure password.
Please remember we will never email you asking for your personal or security information.
You can also set up your account via Online Banking to get statement and payment reminders sent via email or text.
Emails about our products
If you have not opted out of receiving marketing emails, we may occasionally send you offers about other Tesco and Tesco Bank offers. Please remember we will never email you asking for your personal or security information.
Our marketing emails use the same template (if you have chosen html rather than text only) and have a number of features which should help you confirm its authenticity. Please see the below example for more help.
We do also occasionally send emails to our opted in Tesco.com customers about Tesco Bank services. These use the same template but are headed Tesco as opposed to Tesco Bank.
How to identify a phishing email
Phishing emails are sent to you with the intention of either obtaining your security details or getting you to click on a link that will then load malware on to your computer. Please remember we will never email you asking for personal or security information.
See the below example for typical traits of a phishing email:
Help and further information:
See more phishing examples at Bank Safe Online.
Find out more about phishing at Get Safe Online.