You asked us to make it easier to for you to manage your accounts online with Tesco Bank so we've made some changes to help you get the most out of our online service. We've changed the way you can move money in and out of your Tesco Bank Savings account and we’ve given you more information on how to do this.

• Moving money made easy – we've changed the way you can move money in and out of your Tesco Bank Savings account and given you more information on how to do this.
• Quicker payments – you can now make regular or one-off payments into your Tesco Bank Savings account using your debit card
• Update your details online – update you personal details, change your password and even update your Tesco Clubcard number
• Set up alerts – set up balance and transaction alerts online, helping you manage your savings account
• View important documents – you now have the option to view copies of some important documents online
• Request a new card PIN – if you've forgotten your old PIN, you can now order a replacement online as well as by phone

Visit our Demo Centre to find out how to make use of the new features with our step-by-step guides

• Find out more by watching our step-by-step guides

From 1 January 2012 we're changing the way we make electronic transfers from your savings account to other accounts to provide a faster service. Payments will normally be made using the Faster Payments System, which enables money to be sent electronically within 2 hours.

A small number of accounts with other banks may be unable to accept Faster Payments. When you use Online Banking you'll only be able to transfer money to accounts that can accept Faster Payments. If the account you wish to send money to is unable to accept Faster Payments, we'll ask you to contact us by telephone and offer you alternative options for sending the money.

If you'd like to check if an account you are sending money to can receive Faster Payments, you can check online at www.ukpayments.org.uk/sort_code_checker/ which is a public website created by the Payments Council.

Fixed Rate Saver accounts

If you have a Fixed Rate Saver account you cannot move money out of your account before the end of your chosen term.

We've made some changes to Online Banking to make it easier to move money in and out of your Tesco Bank Savings account.

Use Money In to move money into your savings account by:

• setting up a regular payment from a linked account
• making a one-off payment from a linked account
• making a payment using your debit card

Use Money Out to move money out of your savings account by:

• making a payment to a linked account
• making a payment to someone else
• paying a bill

Use Internal transfers to:

• move money between your Tesco Bank accounts

Use Payment instructions to:

• view, add, amend or delete any linked accounts or accounts you want to make payments to.

Linked accounts - money in and out
Linked accounts are other accounts held in your name outside of Tesco Bank. You can use these to move money in or out of your Tesco Bank Savings account. We can set up a Direct Debit instruction so you can make on-off or regular payments from your linked account, for example you current account, into your Tesco Bank Savings account. You can also use your linked account to move money out of your savings account.

Fixed Rate Saver accounts
If you have a Fixed Rate Saver account you cannot move money in and out of your account before the end of your chosen term.

The way you access your accounts online has changed and your normal login screen looks different than before.

Accounts opened before 23 May 2011

You should continue to use your existing customer number and login details until we ask you to upgrade.

Accounts opened after 23 May 2011

You'll be asked to set up unique security information. You'll only need to do this once and you can then use these details to login when accessing your account.

For a short period of time, if you opened different accounts before and after 23 May, you'll have two sets of login details. Until we tell you otherwise you'll use your existing customer number to manage your existing accounts and your new unique ID to manage your new accounts.

Your security is our priority, so we've made your Online Banking service even safer and easier to use. We've introduced extra security measures to keep your personal information safe and help protect you from fraud.

Accounts opened before 23 May 2011

To make the most of our improved Online Banking service you'll now need to upgrade your security details. Please follow the steps within the leaflet we sent you, or watch our demo* for a step-by-step guide to upgrading your security details.

• Find out more by watching our demo on upgrading your security details

Accounts opened after 23 May 2011

You'll be asked to set up unique security information. You'll only need to do this once and you can then use these details to login when you login to your account. Watch our demos* for a step-by-step guide to register for online banking.

• Find out more by watching our demo on registering for online banking

*Screens shown in demos are for illustration only. You may notice some differences to the screens as we continue to update and improve Online Banking.

Managing your finances online is now even safer and easier to use. We've introduced enhanced Online Banking security features meaning once you've upgraded your security details, you can move money from your Tesco Bank Savings account without using a Card Reader.

What do I need to do?

All you need to do is upgrade your security details.

• Find out more by watching our demo

Why don't I need my card reader?

New security features and the latest anti-fraud technology we've introduced mean you can make payments from your account without the need for a Card Reader.