Existing customers

What do you want to do?

Download your policy booklet and summary

Updating your policy

It is very important that you tell us of any changes to your, or any named drivers', details or circumstances to ensure you are covered in the event of a claim.

If you need changes to your policy or cover to take effect immediately, call our UK-based staff on 0845 246 2895.

If you don't need changes to take effect immediately, you can use our secure online form to:

  • Tell us about a change of vehicle
  • Tell us about a change of address
  • Make changes to your Direct Debit details
  • Make a payment
  • Request replacement documents

Our customer services team will process your online request within 24 hours. Please note that your change will not take effect until you have received confirmation from us by email.

Renewing your policy

We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

At renewal this may include placing your Tesco insurance with a different car insurer selected from Tesco Bank's range of insurance providers, from the renewal date of your existing policy. If we do this, we will let you know when we send your renewal invitation.

Policy renews automatically Policy does not renew automatically

If your policy renews automatically, you will not need to do anything. We will automatically renew your policy and any add-ons you have previously selected. If you do not want to renew your policy with us or your details have changed you will need to let us know on the phone number provided in your renewal pack. If we do not hear from you, we will automatically take payment from the card/account details most recently provided. If you are not the card or account holder you must ensure that the card/account holder has agreed to make the renewal payment and you must tell them of any changes to the amount.

If your policy does not renew automatically, you will need to contact us on the number which is provided in your renewal pack, otherwise we will not be able to renew your policy.

Cancelling your policy

If you need to cancel your policy, please call us on 0845 246 2895.

Adding optional extras

Breakdown Cover, Upgraded Courtesy Car Cover, Driver Injury Cover and Key Cover are available at an additional premium to add to your cover at any time - all with a guaranteed Clubcard discount.

Call us on 0845 246 2895 to find out more.

Breakdown Cover

Don't be left stranded when your car breaks down, add Breakdown Cover provided by RAC to your car insurance policy. We have four levels of cover to choose from, so whether you need roadside cover for your everyday commute or you want to be covered in Europe for holidays with your family, we could have something to suit you.

Make sure you read the Breakdown Cover policy booklet and summary [PDF, 238KB] for more information on the benefits, limitations and exclusions that apply.

Tesco Bank Breakdown Cover is provided by RAC Motoring Services and/or RAC Insurance Limited.

Upgraded Courtesy Car Cover

With this additional cover, you get a car for up to 28 days when your car is out of action following an accident, even if it's deemed unrepairable by your insurer's approved repair network. This cover will make sure you are provided with a car of a similar passenger size and luggage capacity, so whether you need seven seats for your family or space in the back for your dog, you'll have a car to suit your needs.

Make sure you read the Upgraded Courtesy Car Cover policy booklet and summary [PDF, 120KB] for more information on the benefits, limitations and exclusions that apply.

Tesco Bank Upgraded Courtesy Car Cover is underwritten by Tesco Underwriting Limited.

Driver Injury Cover

Driver Injury Cover is there if you, or any named driver, are hurt in an accident while driving the insured car, regardless of whether the accident is your fault or not. This cover will provide a lump sum payment, up to a maximum specified limit, to help support rehabilitation or expense in the event of a serious injury or death.

Make sure you read the Driver Injury Cover policy booklet and summary [PDF, 134KB] for more information on the benefits, limitations and exclusions that apply.

Tesco Bank Driver Injury Cover is underwritten by Tesco Underwriting Limited.

Key Cover

What would you do if your car key was lost or stolen? With Key Cover, our 24-hour helpline can help you when your keys are lost, stolen or locked inside your car. After 14 days, cover is provided for all the keys attached to your Key Cover key fob (including your house and business keys) and we'll organise replacement keys and locks up to £1,500 per policy.

Make sure you read the Key Cover policy booklet and summary [PDF, 476KB] for more information on the benefits, limitations and exclusions that apply.

Tesco Bank Key Cover is underwritten by Ageas Insurance Limited, claims are handled by Keycare.

Call us on 0845 246 2895 to find out more about any of our optional extras.

Policy documents for existing customers

For our existing customers, we've listed versions of the policy booklet below.

Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

  • Policy Booklet [PDF, 139KB] for policies purchased on or after 30 September or renewal date on or after 28 October 2014
  • Policy Booklet [PDF, 191KB] for policies purchased before 30 September or renewal date before 28 October 2014

Optional extras

About our underwriters

Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

Tesco Bank Breakdown Cover is underwritten by RAC Motoring Services. Onward Travel and European Cover is underwritten by RAC Insurance Limited.

Tesco Bank Key Cover is underwritten by Ageas Insurance Limited. Claims are handled by Keycare Limited (trading as Keycare).

Tesco Bank Upgraded Courtesy Car Cover is underwritten by Tesco Underwriting Limited.

Tesco Bank Driver Injury Cover is underwritten by Tesco Underwriting Limited.

Box insurance customers

If you have a young drivers' Box Insurance policy, please visit our Box insurance existing customers page.

Tell us when your insurance is due for renewal

We're giving away 75 Clubcard points!

Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

If you're a Clubcard customer, you will get 75 Clubcard points if you enter your dates by 4 November 2014. Simply enter your Clubcard number on our Renewals website. Conditions apply.

Find out more on our Renewals website and to see our full terms and conditions.

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