Help and support for our Mobile Banking App

Getting started

Logging in

How to log in and what to do when you've forgotten your details or have trouble logging in from a new or existing mobile device.


Everything you need to know to get set up with our Mobile App and manage your money on the go.

Managing your accounts

Credit Cards

See how you can use our Mobile App to view statements, make payments, set up balance transfers, go paperless and more.

Current Accounts

Learn how to view transactions and statements, track your spending, make payments and view direct debits and standing orders.

Savings and Loans

Use our Mobile App to manage payments to your linked account, see transactions and view all your documents in one place.

Online Banking

For the things you can't do with our app, use Online Banking to manage your accounts, when you want to, wherever you are.

Online security and technical support

Security and Fraud Centre

What to do when you encounter a security issue, as well as how to identify these issues and protect yourself.

Technical support

What to do when you have issues with your device, along with the most common error problems.