Helpful contact information for loans

Quick answers to common questions

Get in touch on social media

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

How can we help?

We can assist with a variety of queries, including:

  • Help when locked out of online banking
  • Update on an application
  • Early settlement figure
  • Resend a statement

Contact us by phone

Our customer service lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm. For Online Banking and Mobile Banking App help, our technical helpdesk lines are open 8am to 10pm, seven days a week.

How can we help?Contact details
Loans customer services0345 600 6016*
Loans customer services – using a Textphone (minicom)0345 671 0675*
Loans customer services – using Typetalk18001 0345 600 6016*
Apply for a loan You can also apply online0345 600 6016*
Online Banking and Mobile Banking App help0345 300 3511*
Online Banking and Mobile Banking App help – using a Textphone (minicom)0345 671 0674*
Online Banking and Mobile Banking App help – using Typetalk18001 0345 300 3511*
Customers in financial difficultyVisit our financial difficulty page for more information0345 301 4971*
ComplaintsMore on complaints  

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank Loan Operations, PO Box 27014, Broadway One, Glasgow, G2 9FE

Existing loans customer?

More help and useful information is available on our existing customer page

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.