Helpful contact information for mortgages

Quick answers to common questions

Getting set up

Looking for a new mortgage or have recently applied? Here's some helpful information you might need.

What is a reflection period?

Get in touch on social media


Follow us on Twitter to see our latest updates and tweet us with your questions, feedback and suggestions


Like us on Facebook to see our latest updates and message us with your questions, feedback and suggestions

Contact us by phone

Our UK-based team are available on the phones to give you information and advice about Tesco Bank Mortgages. Our customer service lines are open Monday to Friday from 8am to 9pm and Saturdays from 9am to 4pm.

Mortgages Contact Information
How can we help?Contact details
Customer services0345 217 2050*
Customer services – using a Textphone (minicom)0345 055 0607*
Customers in financial difficultyVisit our financial difficulty page for more information0345 051 8447*
Customers in financial difficulty – using a Textphone (minicom)0345 055 0607*

*These numbers may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank Mortgage Operations, PO Box 353, Darlington, DL1 9QR

Existing mortgages customer?

More help and useful information is available on our existing customer page

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.