If you don’t know when you can restart your payments after your COVID 19 payment break, we can help

If you’re worried about making your payments beyond the next three months or you aren’t sure how long you might need support for, our Financial Assist team are here to help.

You’ll need to supply some additional information via our affordability tool where we can assess your individual circumstances. Once we know what your budget looks like, we’ll have a better idea of how we can help and then work out a solution together over the phone.

The easiest way to fill out the affordability tool is to look at your bank statements to find out what you’re spending money on each week, you can do this at your own pace. If you have any difficulties completing the affordability tool, don’t worry, a member of our team will still get in touch but the more detail you can complete, the better.

To get started you will need to ‘create an account’ with us through the affordability tool. Once this is complete, a member of the team will then be in touch.

You can also contact our Financial Assist team directly. Please bear in mind that while we’re here to help, our phone lines are currently very busy, so you may have to wait to speak with someone. If possible, start the process by completing our affordability tool above.

Our lines are open 9am-7pm Mon to Fri and 9am-5pm on Saturdays.

You can also get expert support from:

StepChange are a national charity providing free, personal debt advice over the phone or online. To find out more, visit Stepchange or call them on 0800 138 1111.

Citizens Advice offer free, independent and confidential advice on a wide range of issues, including money matters. Call their Advice line on 0344 411 1444 or visit Citizens Advice.

PayPlan are a trusted free debt advice provider. You can speak to one of their expert advisers on 0800 280 2816 or try their free online service.