You may have trouble getting in touch with us right now as our call centre is really busy and opening hours are reduced. However, you can manage your car insurance policy online through Your Insurance Account, which is simple to use and available 24/7.
We know some of our customers are financially impacted by COVID-19 and are looking for ways to save some money right now.
You can review and update your details if how you use your car has changed by logging in to Your Insurance Account, or by getting in touch with us. If you do want to update your details, there are no admin fees for doing so.
If you have previously paid annually for your policy, when you come to renewal, you could change to monthly payments to help spread the cost. You can log in to Your Insurance Account to do this. Please be aware that interest is payable on monthly premiums.
Please note, any changes you make may also increase as well as decrease your premium. Also, when things get back to normal, it's your responsibility to ensure your policy is up to date again - otherwise it could invalidate any future claim.
Keeping your car insured - even if you're not using it at the moment, is a legal requirement.
If after updating your details you’re still worried about falling behind on your payments as a result of COVID-19, please call us on 0345 246 2895. You’ll need to get in touch at least 10 days before your payment’s due so we can discuss your options.
If you have any other questions please check our supporting COVID-19 Car Insurance FAQs.
Your Insurance Account is the easy way to manage your car and home insurance policy, it's secure and simple to use and available 24/7.
Here's some examples of what you can do: