Making a Car Insurance claim
If you need to talk to us about a claim, new or existing, then please call your underwriter. They will handle your claim and get things sorted quickly and fairly.
How can we help?
For your safety:
- Move your car – try to get it off the road
- Leave the car – stay a safe distance away
- Be seen – put your hazard lights on
A few things to expect:
- You'll need the vehicle reg or your postcode
- If you don't have breakdown cover, we can still help, but you'll need to pay for it
- This won't affect your no claims discount
If you have added Key Cover to your policy, then you have up to 30 days to start your claim.
Call our partners at Keycare on:
Lines are open 24/7 and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
If you don’t have Key Cover, you need to start your claim within 24 hours of the incident so please contact your underwriter to make a claim
If it's only damage to your windscreen or windows, you can call our partners at National Windscreens on:
A few things to expect:
- You'll need the vehicle reg or policy number
- This won't affect your no claims discount
- If your sun roof has been damaged then you’ll need to contact your underwriter to make a claim
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Your policy is underwritten by Tesco Underwriting Ltd.
Please call us if your incident involved:
- 3 or more vehicles
- A motorcycle, caravan, trailer, cyclist or pedestrian
- Your car blocking a road or path, or you feel unsafe
0345 677 3377*
(Textphone users - 018001 0345 677 3377*)
Lines are open 24/7 and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Your policy is underwritten by Tesco Underwriting Ltd.
If you gave us a call to start your claim, you'll need to complete your claim by giving us a call.
0345 677 3377*
(Textphone users - 018001 0345 677 3377*)
Lines are open 24/7 and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
What you can expect
- If your car is damaged we'll arrange repairs.
- We'll confirm whether you'll be getting a courtesy car.
- If the car is beyond repair we'll pay you the market value.
- We'll deal with any other parties involved.
We know making a claim is a new experience for most people so we've provided answers to the questions we get asked the most: