TrustDefender can protect your Tesco Bank Online Banking session by only allowing approved internet traffic to Tesco Bank during your online session. This helps to provide significant protection against viruses and Trojans that could steal your identity or carry out fraud on your account.

If you would like to visit additional websites during your Online Banking session, you do have the option to "End Protection", but the TrustDefender protection of your current Online Banking session will end.

TrustDefender quickly scans your computer to determine a number of things:

• It will check if your operating system and antivirus software are up to date. If not, then TrustDefender will show you how to 'Fix It'.
• It will check if you have a firewall and if it is switched on. If it isn't then it will show you how to 'Fix It'.
• It will scan all active applications on your computer to ensure that they are not harmful. If there are any applications that TrustDefender has not yet identified as safe, it will notify you and verify the application which will take up to 48 hours. In the meantime it will recommend that you secure your connection while using Tesco Bank Online Banking.
• It will notify you of any malware, spyware, or adware on your computer and show you how to 'Fix It'.

The TrustDefender Notification Bar provides a secure system to assure you that you are on the right website. If you have TrustDefender and you don't see the Notification Bar when logging on to Tesco Bank Online Banking then please contact our Online Banking team immediately on 0845 300 3511.

TrustDefender is an extra layer of security that complements and sits across existing security solutions when you bank online. It is designed to work in conjunction with existing security software, such as antivirus, antispyware and a personal firewall.

TrustDefender is an extra layer of security that complements and sits across existing security solutions when you bank online. Using TrustDefender with antivirus software and a firewall provides a layered approach that offers the best online protection.

TrustDefender works with all browsers and will work with Windows XP Home & Professional including service packs 1, 2, and 3; 2000; Vista including service pack 1, and Windows 7, 32bit and 64bit. A Mac version will be released shortly.

No, TrustDefender has been designed to use very little of your computer's resources. It is less than 5MB, ensuring it is quick to download. You shouldn't notice any change to the day to day running of your computer when TrustDefender is installed.

First, exit the software by right clicking on the TrustDefender icon in the system tray and clicking on 'Exit'. Next, restart TrustDefender from the Windows Start Menu | All Programs | TrustDefender | TrustDefender. If your problem still persists, please call the Tesco Bank Online Helpdesk.

Once you have downloaded the application, the TrustDefender Notification Bar appears at the top of your browser window when you access Tesco Bank Online Banking.

It provides a secure system to assure you that you are really are on the right website and enables the "Secure Lockdown" of your computer. The TrustDefender Notification Bar is also used to provide security notifications to alert you to any security risks on your computer.

TrustDefender protects you by preventing you from accessing any other website while your Internet banking session is in progress. This is called 'Secure Lockdown' and prevents the risk of a website with malware attached recording personal information, or interacting with your Online Banking session.

If you do wish to open the other website, you can do this by clicking the 'X' button on the top right of the TrustDefender Notification Bar, or by closing down TrustDefender, via the Exit button. This means your current Online Banking session will no longer be protected by TrustDefender.

TrustDefender protects you by only allowing approved internet traffic to Tesco Bank during your online session. This prevents the risk of a malware attack while you are interacting with your Internet banking session. If you do wish to send and receive email, you can do so by closing down TrustDefender, via the Exit button.

TrustDefender is designed to offer you protection throughout your Tesco Bank Online Banking session. If you choose to end protection by closing the TrustDefender Notification Bar, TrustDefender will activate every time you move to a new page within Online Banking.

If you want to end TrustDefender protection for your entire Online Banking session, you can disable TrustDefender. To do this, click the orange TrustDefender symbol on your task bar and choose 'Advanced'. Then untick 'Enable TrustDefender' and for security, answer the simple mathematical question.

To enable TrustDefender, select the TrustDefender icon (which will be grey in colour when it is disabled), and select 'Advanced' and 'Enable TrustDefender' from the menu options.

TrustDefender will display the security status of your computer before you start your Tesco Bank Online Banking session. If it detects a risk, you will be informed of what that risk is.

You may want to try and fix the problem, and by clicking on the 'Fix it' button you will be taken to the TrustDefender 'Fix It' website, where a detailed description of how to fix the problem is displayed.

If you choose not to fix the problem immediately, you can click on 'OK' and continue your Tesco Bank Online Banking session, however TrustDefender will not always continue to protect you. We recommend that customers resolve the TrustDefender notification before they login.

Some TrustDefender notifications will suggest you enter a 'Safe and Secure' connection. This is an extra layer of protection that disables any potentially malicious software, permitting only safe software to run on your computer.

This will enable you to login to Online Banking until you have resolved the security risk identified by TrustDefender.