Keep valuable documents such as passports and drivers licences in a safe and secure place.

If you use the internet to buy goods and services, your information can be stored on numerous websites.

All it takes is for one password to be stolen and many of your personal details could be compromised. Ensure that you passwords and PINs are safe.

Never give personal or account details to anyone who contacts you unexpectedly. Be suspicious even if they claim to be from your bank or the Police. If they claim to be the bank and you are unsure then ask what department they are and then call the number on your statement or card.

If you use our online service to manage your Tesco Bank Credit Card, Savings or Loans accounts, please note that we will never ask you to reveal your full security number. We will only ever ask you for random digits.

Don't use the same security details for more than one account and never use banking security details for any other websites. This increases security and makes it less likely that someone could access any other accounts.

Keep security details in a safe place. Don't write the PIN or other security information on the card or anything usually kept with it. If you do write down the PIN or other security information do this in a way which attempts to disguise it.

You could be liable for any losses on your account if you are found to have acted with gross negligence and not kept your security details secure.

It pays to be careful about where you buy from online, especially if you have never bought anything from that company or person before. If you're unsure then search the internet for evidence of problems with other customers.

We would also recommend further information on how to Shop online safely and Use online auctions safely at Get Safe Online.

Your collection bins outside of your home are ideal places for criminals to steal information.

Ensure that you shred any documentation that includes personal information such as name, address, date of birth, passwords, PINs and financial information.

A typical phishing scam involves a fraudster sending an email to a customer claiming to be from their bank. It may ask them to reset their security details by clicking on a link. The phishing site will ask for all of the customer's security credentials as well as their card number, expiry date and cv2 number.

There is also the possibility that fraudsters could try to phish information via the telephone or through SMS messaging. When receiving phone calls or SMS text messages claiming to be from your bank please be vigilant. If you feel uneasy about what you are being asked to provide please hang up and call us using the numbers on our contact us page.

Fraudsters will then use the compromised details to attempt fraud.

Help and further information:

Please remember, we will never email you to ask for any security or personal details.

• For more information please go to our #phishing">Phishing page
• We provide free TrustDefender software that can help protect you against phishing and malware - find out more and download it here.
• Find out how to tell the difference between a genuine Tesco Bank email and a phishing email.
• Find out how else we protect you.
• Find out more about phishing at Get Safe Online.

Although we monitor our customers' accounts in order to detect fraudulent behaviour, it is important that you remain vigilant and regularly check your statements.

If you do not recognise certain transactions then ensure that you report it to us immediately.

Regular checks of your credit rating will allow you to spot any instances of where your identity is being used by a fraudster to apply for financial products. Credit reports can cost as little as £2.

Any of the following credit rating agencies can provide you with a credit rating report:

• Experian
• Equifax
• CallCredit