We take your security very seriously and so should you.
A certain amount of vigilance and common sense is enough to ensure that your identity remains safe.
Useful hints and tips on how to protect yourself
Keep your personal information and documents secure
Keep valuable documents such as passports and drivers licences in a safe and secure place.
If you use the internet to buy goods and services, your information can be stored on numerous websites.
All it takes is for one password to be stolen and many of your personal details could be compromised. Ensure that you passwords and PINs are safe.
Keep your security details safe
Never give personal or account details to anyone who contacts you unexpectedly. Be suspicious even if they claim to be from your bank or the Police. If they claim to be the bank and you are unsure then ask what department they are and then call the number on your statement or card.
If you use our online service to manage your Tesco Bank Credit Card, Savings or Loans accounts, please note that we will never ask you to reveal your full security number. We will only ever ask you for random digits.
Don't use the same security details for more than one account and never use banking security details for any other websites. This increases security and makes it less likely that someone could access any other accounts.
Keep security details in a safe place. Don't write the PIN or other security information on the card or anything usually kept with it. If you do write down the PIN or other security information do this in a way which attempts to disguise it.
You could be liable for any losses on your account if you are found to have acted with gross negligence and not kept your security details secure.
Shop safely online
It pays to be careful about where you buy from online, especially if you have never bought anything from that company or person before. If you're unsure then search the internet for evidence of problems with other customers.
We would also recommend further information on how to Shop online safely and Use online auctions safely at Get Safe Online.
Destroy all unwanted paperwork
Your collection bins outside of your home are ideal places for criminals to steal information.
Ensure that you shred any documentation that includes personal information such as name, address, date of birth, passwords, PINs and financial information.
Beware of telephone phishing and phishing scams
A typical phishing scam involves a fraudster sending an email to a customer claiming to be from their bank. It may ask them to reset their security details by clicking on a link. The phishing site will ask for all of the customer's security credentials as well as their card number, expiry date and cv2 number.
There is also the possibility that fraudsters could try to phish information via the telephone or through SMS messaging. When receiving phone calls or SMS text messages claiming to be from your bank please be vigilant. If you feel uneasy about what you are being asked to provide please hang up and call us using the numbers on our contact us page.
Fraudsters will then use the compromised details to attempt fraud.
Help and further information:
Please remember, we will never email you to ask for any security or personal details.
We would also recommend further information on how to Protect Yourself and how to Protect Your PC at Get Safe Online, which is a joint initiative between Government, law enforcement, leading businesses and the public sector.
If you have some questions to ask why not get in touch...
We take your security seriously at Tesco Bank - find out how to protect yourself online.