Contacts and links

This section will help you find the correct phone number to call if you have any queries related to security and fraud.

There is also a section on useful contacts and links across the industry where you can find out more.

Tesco Bank Security and Fraud Contacts:

Online Banking

If you think your online banking details have been compromised then please call us immediately on 0845 300 3511 (calls may be recorded).

Credit Card lines are open 24 hours a day, 7 days a week. Savings and Loan lines are open 8am - 10pm Monday to Friday, and 9am - 5pm Saturday to Sunday.

Phishing

If you think you have received a fraudulent email, before deleting it, please send us a copy. Click on the "Forward" button to attach it to a new email and send it to phishing@tescobank.com. Please do not add any personal details before sending to us.

If you have inadvertently responded to a phishing email then please go to the relevant area in this section to find the appropriate contact number.

Credit Cards

If you think your Tesco Bank Credit Card details have been compromised or you have any other security & fraud concerns about your Credit Card then please call us immediately.

You can contact us 24 hours a day on 0845 366 1281 (calls may be recorded).

Savings

If you think your Tesco Bank Savings account has been compromised or you have any other security & fraud concerns about your Savings Account then please call us immediately.

You can contact us on 0845 678 5678 (calls may be recorded). Lines are open Monday to Friday 8am to 10pm and Saturday and Sunday 9am to 5pm.

Loans

If you think your Tesco Bank Loans account has been compromised or you have any other security & fraud concerns about your Loans account then please call us immediately.

You can contact us on 0845 600 6016 (calls may be recorded). Lines are open Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 5pm.

Mortgages

If you think your Mortgages My Account has been compromised or you have any other security and fraud concerns about your mortgage account then please call us immediately.

You can contact us on 0845 051 8446 (calls may be recorded). Lines are open Monday to Friday 8am to 9pm and Saturday 9am to 4pm.

Insurance

If you have any security & fraud concerns about your Tesco Bank Insurance policy then please call us immediately.

You can contact us on 0845 671 5679 (calls may be recorded). Lines are open Monday to Friday 8am to 9pm, Saturday 9am to 5pm, Sunday 9am to 5pm.

Other useful contacts & links

  • Get Safe Online is a joint initiative between the Government, law enforcement, leading businesses and the public sector. They aim to provide computer users and small businesses with free, independent, user-friendly advice that will allow them to use the internet confidently, safely and securely.
  • CIFAS offers a Protective Registration service for members of the public that helps prevent you from being a victim of identity fraud if your identity has been stolen. This service has an annual administration fee of ?12 + VAT. Find out more.
  • Bank Safe Online is the UK banking industry's initiative to help online banking customers stay safe online. This site is run by UK Payments on behalf of its member banks.
  • The Financial Fraud Action website provides you with information about the various types of payment fraud, as well as helpful tips and advice on how to minimise your chances of becoming a victim, and what to do if you become a victim.
  • Be Card Smart Online is an online safety campaign run by The UK Cards Association. This gives advice and tips on how to protect yourself when shopping online.

Regular checks of your credit rating will allow you to spot any instances of where your identity is being used by a fraudster to apply for financial products. Credit reports can cost as little as £2. Any of the following credit rating agencies can provide you with a credit rating report:

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