Ask a question

Policy info for existing customers...

When you took out Tesco Pet Insurance or Tesco Pet Accident & Injury Insurance we sent you your policy documents, however sometimes it's easier to view them online.

You can check the levels of cover that apply to your policy by checking your Policy Schedule or by calling us on 0845 078 3895.

Tesco Pet Insurance and Tesco Pet Accident & Injury Insurance are arranged, administered and underwritten by Royal & Sun Alliance Insurance plc.

Your Policy Documents

Tesco Pet Insurance has made some changes to policy wording and product features.

Please select the policy documents relevant to you by checking when you originally purchased your policy:

STANDARD AND EXTRA COVER

The level of cover you have will depend on when you purchased your policy:

Policies that were purchased before 13 October 2011:

Policies that were purchased between 13 October 2011 and 7 December 2011:

Policies that were purchased on or after 8 December 2011:


ACCIDENT & INJURY COVER


If you are unsure which documents are right for you please give us a call on 0845 078 3895.

Pay with Clubcard vouchers

Use your Clubcard vouchers to help pay for your Tesco Pet Insurance by following the steps below.

  1. If you are getting a quote online, proceed to make a payment and select that you wish to pay with Clubcard vouchers.
  2. If you are getting a quote over the phone you will be asked if you would like to pay with Clubcard vouchers when we are taking the payment.
  3. We will take the first monthly premium from your chosen bank account.
  4. After the 14 day cooling off period, we will send you a form to return with your Clubcard vouchers. You can redeem any value of Clubcard vouchers up to the total amount of your next 12 monthly premiums.
  5. You will then receive a refund to the value of your Clubcard vouchers back into your bank account, and we will continue to deduct the monthly premiums from this account.

Terms and conditions

  • The maximum amount of Clubcard vouchers you redeem cannot exceed the total premium that you would pay for the next 12 months cover.
  • After the 14 day cooling off period we will send you a form to return with your Clubcard vouchers. You can redeem any value of Clubcard vouchers up to the total amount of your next 12 monthly premiums.
  • They must be valid, in date and not damaged, defaced, copied or altered.
  • The Clubcard holder must live at the same address as the policyholder.
  • Tesco Pet Insurance accepts no responsibility for Clubcard vouchers that are not received.
  • Any change from your Clubcard vouchers will be credited to your Clubcard account and be advised to you in your next Clubcard statement.
  • Every £1 voucher will be redeemed as £1 of payment for your insurance premium.

Please note...

Tesco Bank is a trading name of Tesco Personal Finance plc. Registered in Scotland No. 173199. Registered Office: Interpoint Building, 22 Haymarket Yards, Edinburgh EH12 5BH.

vetfone

vetfone is a freephone pet helpline available 24-hours a day, 7 days a week. Get advice for your pet from a qualified RCVS veterinary nurse.

Ask them anything - whether your pet is sick, needs first aid, dietary advice or even grooming tips!

  • Find out more information on vetfone...

Get Adobe Reader

You'll need Adobe Reader (version 5 or above) on your computer.