Existing Customers

Don't be a stranger now you have Tesco Life Insurance, we're here to help.

Did you apply on or after 4 December 2009?
Your policy is underwritten by Friends Life (formerly Friends Provident). If you've got a question or problem with your Tesco Life Insurance contact us on 0800 917 9566 - we're here to help!
Did you apply before 4 December 2009?
Please see the options below for the correct contact details. This is because Tesco Life Insurance has changed over the years.

Direct Line Life Insurance

If you applied between 15/02/06 to 03/12/09, your Tesco Life insurance policy will continue to be underwritten by Direct Line Life Insurance Company Limited. They will provide the ongoing service for your policy, providing excellent customer care.

Call Direct Line Life customer services on:
0845 300 4550

Lines are open Monday to Friday 9am - 5pm.

Direct Line Life can be contacted by Typetalk on 18001 0845 300 4550.

Or write to Direct Line Life at:
Tesco Life Insurance
14-18 Cadogan Street
Glasgow
G2 6QN

Aviva (Norwich Union)

If you applied on or before 14 February 2006, your Tesco Life insurance policy will continue to be underwritten by Aviva (formerly Norwich Union). They will provide the ongoing service for your policy, providing excellent customer care.

Call the Aviva helpline number:
0845 845 1477

Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 5pm. Calls may be recorded.

Aviva can be contacted by Typetalk on 18001 0845 845 1477.

Or write to Aviva at:
Tesco Bank
PO Box 569
Norwich
NR1 3XX

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