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Online Banking help

If you'd like some help with our Online Banking services or have a technical question, we're here to help.

Online Banking

Ask a question about Online Banking

Need to find out more information about Online Banking, such as the minimum computer requirements or terms you need to know?

  • Visit our questions and answers page

Online Help Centre

We've made some important updates to your Online Banking service. For help registering and logging in, or to find out about changes we've made, visit our Online Help Centre.

Online Banking computer requirements

To ensure you get the best possible experience when using Online Banking, view our list of recommended operating systems, internet browsers and Flash versions in our Online Banking minimum requirements.

Savings and Loans Online Helpdesk - 0845 300 3511

Lines are open 8am-10pm Monday to Friday, and 9am-5pm Saturday and Sunday. Calls may be recorded.

  • Textphone: 0845 671 0674
  • Typetalk: 18001 0845 300 3511

To use this service you must have the correct equipment installed.

Or write to us at:

Online Helpdesk
Tesco Bank
PO Box 27021
Glasgow
G2 9FN

Calling from abroad?

If you are abroad and need help registering or logging in to Online Banking, call us on +44 141 278 7386. To use this number you must be calling from abroad, the number is not accessible within the UK.

Credit Cards Online Helpdesk - 0845 300 3511

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

  • Textphone: 0845 671 0674
  • Typetalk: 18001 0845 300 3511

To use this service you must have the correct equipment installed.

Or write to us at:

Online Helpdesk
Tesco Bank
PO Box 27021
Glasgow
G2 9FN

Calling from abroad?

If you are abroad and need help registering or logging in to Online Banking, call us on +44 141 278 7386. To use this number you must be calling from abroad, the number is not accessible within the UK.