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Making a claim for life insurance

If you need to talk to us about a claim, new or existing, then please call us. Our UK-based teams are here to handle your claim and get things sorted quickly and fairly.

Talk to us about a claim

Tesco Bank Life Insurance, Critical Illness and Over 50's Plan have been provided by a range of insurers to ensure you get the best possible service. You should check your policy document to find out the name of your policy provider.

Policy providerDate policy was taken outContact numberWrite to us
AvivaSince 16th September 20120800 015 1142 (lines are open 8am-8pm Monday to Friday, 8:30am-5pm Saturday and 10am-4pm Sunday)Tesco Bank Life Insurance, PO Box 520, Norwich, NR1 3WG
Friends Life or Friends ProvidentFrom 4th December 2009 to 15th September 2012Life and Critical Illness policies – 0800 917 9566 (lines are open Monday to Friday 8:30am-6pm). Over 50s policies - 0800 917 8718 (lines are open Monday to Friday 9am to 5.30pm)Tesco Life Insurance, Friends Life, PO Box 1550, Salisbury, SP1 2TWM
Countrywide Assured plc (formerly Protection Life/Direct Line Life)From 15th February 2006 to 3rd December 20090345 300 4550* (lines are open Monday to Friday 9am-5pm)Tesco Life Insurance, Countrywide Assured Plc, PO Box 2923, Romford, RM7 1PE
Norwich UnionTaken out on or before 14th February 20060800 068 6800 (lines are open Monday to Friday 8am-8pm and 9am-5pm on Saturday)Tesco Bank, PO Box 569, Norwich, NR1 3XX

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.