Helpful contact information for life insurance
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Chat to us about a policy
For new policies you can call us on 0800 015 7586 (lines are open Monday to Friday 8am-9pm and Saturday 9am-5pm). For existing policies, you can get in touch if you have any questions about your cover using the contact details below.
|Policy provider||Date policy was taken out||Contact number||Write to us|
|Aviva||Since 16th September 2012||For claims, call 0800 015 1142 and for anything else, call 0800 302 9604. (Lines are open 8am-8pm Monday to Friday, 8:30am-5pm Saturday, 10am-4pm Sunday)||Tesco Bank Life Insurance, PO Box 520, Norwich, NR1 3WG|
|Friends Life or Friends Provident||From 4th December 2009 to 15th September 2012||Life and Critical Illness policies – 0800 917 9566 (lines are open Monday to Friday 8:30am-6pm). Over 50s policies - 0800 917 8718 (lines are open Monday to Friday 9am to 5.30pm)||Tesco Life Insurance, Friends Life, PO Box 1550, Salisbury, SP1 2TWM|
|Countrywide Assured plc (formerly Protection Life/Direct Line Life)||From 15th February 2006 to 3rd December 2009||0345 300 4550* (lines are open Monday to Friday 9am-5pm)||Tesco Life Insurance, Countrywide Assured Plc, PO Box 2923, Romford, RM7 1PE|
|Norwich Union||Taken out on or before 14th February 2006||0800 068 6800 (lines are open Monday to Friday 8am-8pm and Saturday 9am-5pm)||Tesco Bank, PO Box 569, Norwich, NR1 3XX|
If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.
You should check your policy document to find out the name of the provider for your policy.
Calls may be monitored.
*This number may be included as part of any inclusive call minutes provided by your phone operator.