Complaints

Helping to put things right

We hope you'll be completely happy with your Tesco Bank Car Insurance policy and the service provided. But if you're not satisfied, we would like to know and we'll aim to sort it out as quickly and fairly as possible.

Complaints about our service

If you're unhappy with the service you received when you took out your policy or made a payment, call us on 0345 366 1309*, or 0113 820 9992 if calling from a mobile.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

You can also write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
P.O. Box 277
Newcastle upon Tyne
NE12 2BU

Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this here

Complaints about a claim

Tesco Bank arranges your policy, and your cover and any optional extras are underwritten by our select range of insurers.

To make a complaint about your claim, please contact the underwriter of your policy or optional extra direct to make sure it's dealt with as quickly as possible.

You'll find the underwriter for your policy and policy number on your policy schedule.

Tesco Underwriting Ltd

Call 0345 677 7222*

Or write to:

Tesco Bank
PO Box 591
Eastleigh
SO50 0HH

Allianz Insurance plc

Call 0345 504 5389

Or write to:

Complaints Department
Allianz Insurance
500 Avebury Boulevard
Milton Keynes
MK9 2XX

Aviva plc

Call 0345 030 7373*

Or write to:

Tesco Bank Insurance
PO Box 224
Manchester
M32 2AE

AXA UK plc

Call 0345 078 8889

Or write to:

AXA Insurance Customer Relations Team
St Philips Point
Birmingham
B2 5AF

Chaucer Insurance plc

Call 01227 284 700

Or write to:

The Underwriter
Chaucer Insurance
Prospect House
Chaucer Business Park
Thanet Way
Whitstable
CT5 3FD

Covea Insurance plc

Call 01422 286 408

Or write to:

Halifax House
Ferguson Street
Halifax
HX1 2PZ

Sabre Insurance Company Ltd

Call 0345 678 4444*

Or write to:

Sabre House
150 South Street
Dorking
Surrey
RH4 2YY

Zenith Insurance plc

Call 0330 024 0014

Or write to:

Zenith Customer Relations
Zenith Insurance Management UK Limited
PO Box 730
Chesterfield
S40 9LL

Optional extras

Motor Legal Protection (Tesco Legal Guard)

Call 0345 677 3377*

Or write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
PO Box 277
Newcastle Upon Tyne
NE12 2BU

Tesco Glass Line

Call 0345 677 3377*

Or write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
PO Box 277
Newcastle Upon Tyne
NE12 2BU

RAC Breakdown Cover

For Breakdown Cover call 0800 015 6836 or Euro Plus Cover call 0800 015 6837

Or write to:

Tesco Breakdown Customer care
RAC Motoring House
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Key Cover

Call 0345 366 0228*

Or write to:

Complaints
Keycare
2-3 Quayside House
Quayside
Salts Mill Road
Shipley
West Yorkshire
BD18 3ST

Upgraded Courtesy Car Cover

Call 0345 677 3377*

Or write to:

Tesco Underwriting
Floor 2
Q 8 Quorum Business Park
Newcastle upon Tyne
NE12 8BU

Driver Injury Cover

Call 0345 300 0680*

Or write to:

Tesco Underwriting
Floor 2
Q 8 Quorum Business Park
Newcastle upon Tyne
NE12 8BU

*This number may be included as part of any inclusive call minutes provided by your phone operator.

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