Complaints

Helping to put things right

We hope you'll be completely happy with your Tesco Bank Car Insurance policy and the service provided. But if you're not satisfied, we would like to know and we'll aim to sort it out as quickly and fairly as possible.

Complaints about our service

If you're unhappy with the service you received when you took out your policy or made a payment, call us on 0845 366 1309, or 0113 820 9992 if calling from a mobile.

You can also write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
P.O. Box 277
Newcastle upon Tyne
NE12 2BU

Complaints about a claim

Tesco Bank arranges your policy, and your cover and any optional extras are underwritten by our select range of insurers.

To make a complaint about your claim, please contact the underwriter of your policy or optional extra direct to make sure it's dealt with as quickly as possible.

You'll find the underwriter for your policy and policy number on your policy schedule.

Tesco Underwriting Ltd

Call 0845 677 7222

Or write to:

Tesco Bank
PO Box 591
Eastleigh
SO50 0HH

Aviva plc

Call 0845 301 2153

Or write to:

Tesco Bank Insurance
PO Box 224
Manchester
M32 2AE

Chaucer Insurance plc

Call 01227 284 700

Or write to:

The Underwriter
Chaucer Insurance
Prospect House
Chaucer Business Park
Thanet Way
Whitstable
CT5 3FD

Covea Insurance plc

Call 01422 286 408

Or write to:

Halifax House
Ferguson Street
Halifax
HX1 2PZ

Sabre Insurance Company Ltd

Call 0845 678 4444

Or write to:

Sabre House
150 South Street
Dorking
Surrey
RH4 2YY

Optional extras

Motor Legal Protection (Tesco Legal Guard)

Call 0845 677 3377

Or write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
PO Box 277
Newcastle Upon Tyne
NE12 2BU

Tesco Glass Line

Call 0845 677 3377

Or write to:

Customer Relations Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
PO Box 277
Newcastle Upon Tyne
NE12 2BU

RAC Breakdown Cover

For Breakdown Cover call 0800 015 6836 or Euro Plus Cover call 0800 015 6837

Or write to:

Tesco Breakdown Customer care
RAC Motoring House
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Key Cover

Call 0845 303 0550

Or write to:

Complaints
Keycare
2-3 Quayside House
Quayside
Salts Mill Road
Shipley
West Yorkshire
BD18 3ST

Upgraded Courtesy Car Cover

Call 0845 677 3377

Or write to:

Tesco Underwriting
Floor 2
Q 8 Quorum Business Park
Newcastle upon Tyne
NE12 8BU

Driver Injury Cover

Call 0845 300 0680

Or write to:

Tesco Underwriting
Floor 2
Q 8 Quorum Business Park
Newcastle upon Tyne
NE12 8BU

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