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Complaints about your home insurance

We hope you are happy with your Tesco Bank Home Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out.

Complaints about your policy

Talk to us

Call 0345 366 1310*, or 0113 820 9993 if calling from a mobile.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, P.O. Box 277, Newcastle Upon Tyne, NE12 2BU

Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this on our complaints page.

Complaints about your claim

To make a complaint about your claim, please contact the underwriter of your policy directly to make sure it's dealt with as quickly as possible. You'll find the underwriter for your policy and policy number on your policy schedule.

UnderwriterContact numberWrite to us
Tesco Underwriting Ltd0345 677 7222*Tesco Bank, PO Box 591, Eastleigh, SO50 0HH
AXA Insurance UK plc0330 024 0387Axa Insurance, PO Box 300, Lancaster, LA1 1GB
Towergate Underwriting Group Ltd0330 123 5543Towergate Insurance, PO Box 300, Lancaster, LA1 1GB
Royal & Sun Alliance Insurance plc
You can also email RSA:crt.halifax@uk.rsagroup.com
0345 078 7535* Customer Relations Team, PO Box 2075, Livingston, EH54 0EP
Legal & General Insurance Ltd0345 070 1307*Legal & General, PO Box 1429, Birmingham, B5 4UT

Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

*This number may be included as part of any inclusive call minutes provided by your phone operator.