Online banking

Complaints about your car insurance

We hope you are happy with your Tesco Bank Car Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out

Complaints about our service

Talk to us

If you're unhappy with the service you received when you took out your policy or made a payment, call us on 0345 366 1309*, or 0113 820 9992 if calling from a mobile.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, P.O. Box 277, Newcastle Upon Tyne, NE12 2BU

Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this on our complaints page.

Complaints about a claim

To make a complaint about your claim, please contact the underwriter of your policy or optional extra direct to make sure it's dealt with as quickly as possible. You'll find the underwriter for your policy and policy number on your policy schedule.

Policy underwriter

UnderwriterContact numberWrite to us
Tesco Underwriting Ltd0345 677 7222*Tesco Bank, PO Box 591, Eastleigh, SO50 0HH
Allianz Insurance plc0345 504 5389Complaints Department, Allianz Insurance, 500 Avebury Boulevard, Milton Keynes
Aviva plc0345 030 7373*Tesco Bank Insurance, PO Box 224, Manchester, M32 2AE
AXA UK plc0345 078 8889AXA Insurance Customer Relations Team, St Philips Point, Birmingham, B2 5AF
Chaucer Insurance plc 01227 284 700The Underwriter, Chaucer Insurance, Prospect House, Chaucer Business Park, Thanet Way, Whitstable, CT5 3FD
Covea Insurance plc01422 286 408Halifax House, Ferguson Street, Halifax, HX1 2PZ
Sabre Insurance Company Ltd0345 678 4444*Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY
Zenith Insurance plc0330 024 0014Zenith Customer Relations, Zenith Insurance Management UK Limited, PO Box 730, Chesterfield, S40 9LL

Optional extras underwriter

UnderwriterContact numberWrite to us
Motor Legal Protection (Tesco Legal Guard)0345 677 3377*Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU
Tesco Glass Line0345 677 3377*Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU
RAC Breakdown CoverFor Breakdown Cover call 0800 015 6836 or Euro Plus Cover call 0800 015 6837Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN
Key Cover0345 366 0228*Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST
Upgraded Courtesy Car Cover0345 677 3377*Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU
Driver Injury Cover0345 300 0680*Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

*This number may be included as part of any inclusive call minutes provided by your phone operator.